Geomant’s aim is to empower organisations to provide an exceptional customer interaction experience, and the company is always looking for new ways to reach businesses who need to upscale their customer service. The AppExchange is Salesforce’s cloud computing marketplace, where users can search and download a wide range of apps to ensure they are maximising the features of Salesforce – the most popular CRM platform used in businesses today.
Desktop Connect from Geomant unites Salesforce with Avaya Communication Manager (CM), extending the power and versatility of Salesforce by adding Avaya’s telephony functions, as well as intelligent screen-pop, softphone, click-to-dial capabilities, call recording and a unified agent desktop. This powerful combination delivers greater efficiency, a reduction in call handling times and an improved customer experience.
Listing Desktop Connect on the AppExchange will enable a wide range of customers to learn about the product and deploy it easily across their contact centre via the simple, out-the-box cloud deployment.
Richard Hatcher, Geomant Sales Manager for UK, Ireland and North America, comments: “Geomant is proud to be listed on the Salesforce AppExchange, and we look forward to sharing Desktop Connect and all its benefits with an ever-wider customer base, thanks to the simple cloud deployment and flexible OPEX based pricing model.
The Desktop Connect listing on the Salesforce AppExchange is available to view here and if you are interested in finding out more about Desktop Connect why not take a minute to watch our short video, Desktop Connect for CRM in 1 Minute?