Buzzeasy In-Queue Callback
Enables any organisation to offer callback as an alternative to waiting in a contact centre queue.
Intelligent customer callback from any digital channel
Works seamlessly with any contact centre
Secure, quick to deploy, and easy to use
Customers expect to be able to engage via their preferred channels, at a time of their choosing and expect the right information first time. Calling, waiting on hold and being passed around the organisation is no longer acceptable.
Allow your customers to choose when, where and how they interact with you across voice, chat, social media and SMS. Utilise the latest Bots and self-service technology – but with the human touch.
Buzzeasy is a range of integrated cloud-based solutions that can be used in isolation or combined to deliver the ultimate in CX. Each is designed to complement, rather than replace, your existing systems and process.
It’s no secret that people hate waiting, so when they’re given the choice of leaving a queue without losing their place in line and receiving a callback at their own convenience, (as soon as an agent is free, or scheduled for later) you’re offering them something truly special: Time.
Let your customers request a callback from any digital channel in the simplest and most intelligent way. From your website, mobile apps, Facebook Messenger, Skype, SMS - and more, customers can be automatically transitioned from self-service to live agent - with full customer context.
Designed to work with any contact centre, Buzzeasy Callback continually monitors wait times, matching demand with capacity to ensure that customers are only called back when agents with the right skills are free to assist.
Connect Digital Channels To The Contact Centre
Transitions With Full Customer Context
Real-Time Digital Updates
Appointments To Suit You & Your Customers
Do Away With Freephone Call Charges
Works In Tandem With Buzzeasy Chat
Easily Apply Machine Learning & Data Science