Intelligent customer callback from any digital channel
Works seamlessly with any contact center
Secure, quick to deploy, and easy to use
Customers expect to be able to engage via their preferred channels, at a time of their choosing and expect the right information first time. Calling, waiting on hold and being passed around the organization is no longer acceptable.
Allow your customers to choose when, where and how they interact with you across voice, chat, social media and SMS. Utilise the latest Bots and self-service technology – but with the human touch.
Buzzeasy is a range of integrated cloud-based solutions that can be used in isolation or combined to deliver the ultimate in CX. Each is designed to complement, rather than replace, your existing systems and process.
Offer a Genuinely Beneficial Choice
To Waiting Callers
It’s no secret that people hate waiting, so when they’re given the choice of leaving a queue without losing their place in line and receiving a callback at their own convenience, (as soon as an agent is free, or scheduled for later) you’re offering them something truly special: Time.
Make Hold History
Customers Can Request a Callback from Any Channel
Let your customers request a callback from any digital channel in the simplest and most intelligent way. From your website, mobile apps, Facebook Messenger, Skype, SMS - and more, customers can be automatically transitioned from self-service to live agent - with full customer context.
Match Demand with Capacity
Designed to work with any contact center, Buzzeasy Callback continually monitors wait times, matching demand with capacity to ensure that customers are only called back when agents with the right skills are free to assist.
Connect Digital Channels To The Contact Center
Transitions With Full Customer Context
Real-Time Digital Updates
Appointments To Suit You & Your Customers
Do Away With Freephone Call Charges
Works In Tandem With Buzzeasy Chat
Easily Apply Machine Learning & Data Science
The cloud-based infrastructure provides users with full functionality without the need for costly investment of a hardware environment or software licences.
Subscription-based pricing gives you the ability to scale licences up or down according to actual business usage, so you never have to buy more licences than you need.
Can be deployed in as little as a few hours, meaning that you can quickly reap the benefits of adding a chat solution to your environment.