Transforming the Customer Journey
Intelligent customer callback from any digital channel
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Works seamlessly with any contact centre
Secure, quick to deploy, and easy to use
Why Buzzeasy?
Customer Expectations Are Shifting
Customers expect to be able to engage via their preferred channels, at a time of their choosing and expect the right information first time. Calling, waiting on hold and being passed around the organisation is no longer acceptable.
Future-Proofed CX
Allow your customers to choose when, where and how they interact with you across voice, chat, social media and SMS. Utilise the latest Bots and self-service technology – but with the human touch.
Simple and Scalable
Buzzeasy is a range of integrated cloud-based solutions that can be used in isolation or combined to deliver the ultimate in CX. Each is designed to complement, rather than replace, your existing systems and process.
Why Should You Consider an In-Queue Callback Solution?
Customers prefer it. Typically between 30% and 50% of callers will accept a callback offer.
Improves the customer experience.
Significantly reduces call abandonment rates.
Flattens call volumes – increasing agent utilisation.
Fully automated, not reliant on listening to voicemail or manual intervention.
Quick and simple to deploy.
See It in Action
Offer a Genuinely Beneficial Choice
To Waiting Callers
It’s no secret that people hate waiting, so when they’re given the choice of leaving a queue without losing their place in line and receiving a callback at their own convenience, (as soon as an agent is free, or scheduled for later) you’re offering them something truly special: Time.
Make Hold History
Customers Can Request a Callback from Any Channel
Let your customers request a callback from any digital channel in the simplest and most intelligent way. From your website, mobile apps, Facebook Messenger, Skype, SMS - and more, customers can be automatically transitioned from self-service to live agent - with full customer context.
Match Demand with Capacity
Designed to work with any contact centre, Buzzeasy Callback continually monitors wait times, matching demand with capacity to ensure that customers are only called back when agents with the right skills are free to assist.
Fully Featured
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Connect Digital Channels To The Contact Centre
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Transitions With Full Customer Context
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Fully Flexible
Real-Time Digital Updates
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Intelligent Routing
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Appointments To Suit You & Your Customers
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Do Away With Freephone Call Charges
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Works In Tandem With Buzzeasy Chat
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Easily Apply Machine Learning & Data Science
Why Choose a Cloud-Based Solution?
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Decreased Deployment Cost
The cloud-based infrastructure provides users with full functionality without the need for costly investment of a hardware environment or software licences.
Flexible Payment Options
Subscription-based pricing gives you the ability to scale licences up or down according to actual business usage, so you never have to buy more licences than you need.
Rapid Deployment
Can be deployed in as little as a few hours, meaning that you can quickly reap the benefits of adding a chat solution to your environment.
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Visit the Geomant Academy
In the academy are a wealth of Buzzeasy Callback resources.