Improve all aspects of your CX
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Enhance your self-service capabilities
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Seamless transfer from chatbots to live agents
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Convert customer visits to video calls
Next Generation - CX solutions
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Chatbots
Enhance self-service
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Digital Channels
Be where your customers are
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Instant Messaging
Stay connected to all generations
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Sentiment Analysis
Be an active listener
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Brand Monitoring
Understand the voice of the customer
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Virtual Queueing
Save quality time
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Appointments
Integrate appointment setting
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Video Calls
Communicate face-to-face
Our Building Blocks of Outstanding CX
Outstanding customer experiences happen when you communicate at the time and places your customer is most comfortable, when you are an active listener and treat their time as precious. Efficient CX is when you can deliver this in a way that is scaleable, repeatable and automated. Geomant Digital enables you to deliver all of this quickly and cost-effectively without the need for wholesale system changes.
Chatbots
Switch seamlessly from IVRs to digital channels by introducing our range of chatbots in your CX strategy.
- Transactional Bots
- FAQ Bots
- Conversational Bots
- Predictive Bots
Digital Channels
Talk to your customers where they are. Add new IM platforms to your communication channels as they become more popular. Do it in the shortest time and without changing your existing voice environment. We also have proven digital channel integrations with Avaya and Cisco and can integrate with any other voice contact center. Stay connected to all generations of customers.
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WhatsApp
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Viber
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Twitter, Instagram & Facebook DM
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RCS
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SMS
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Web-chat
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Custom channels
Sentiment Analysis & Brand Monitoring
Apply sentiment analysis to real-time written communication or large sets of historical data. Monitor and react to comments in Google Play, Youtube, Apple Store or Google Maps.
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Understand the voice of the customer
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Protect your public reputation
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React instantly to feedback
Virtual Queuing & Appointments
Help your customers turn idle queueing time into active time by allowing them to take control of scheduling appointments of arranging callbacks.
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Redirect them to the right service channel to deliver effective outcomes quickly
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Eliminate wasted time for your customers sat waiting to speak to a live agent
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Make use of scheduled and on-demand video calls
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Improve customer satisfaction by delivering a great experience on their terms
What Our Customers Say
Steve Dungworth — Director of Digital Transformation, Accent HousingAccent Housing has been using Geomant since February 2018. We now have a sophisticated unified communications and contact center solution that enables us to provide an omnichannel communications service to our customers, as well as enhanced collaboration for geographically-dispersed staff.
The project has been transformational in helping us to improve customer experience and digital engagement. We find the Geomant team helpful, supportive and innovative and the product continues to improve with additional features and benefits.
Integrations
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