Enhance your self-service capabilities
Seamless transfer from chatbots to live agents
Convert customer visits to video calls
Enhance self-service
Be where your customers are
Stay connected to all generations
Be an active listener
Understand the voice of the customer
Save quality time
Integrate appointment setting
Communicate face-to-face
Outstanding customer experiences happen when you communicate at the time and places your customer is most comfortable, when you are an active listener and treat their time as precious. Efficient CX is when you can deliver this in a way that is scaleable, repeatable and automated. Geomant Digital enables you to deliver all of this quickly and cost-effectively without the need for wholesale system changes.
Viber
Twitter, Instagram & Facebook DM
RCS
SMS
Web-chat
Custom channels
Understand the voice of the customer
Protect your public reputation
React instantly to feedback
Redirect them to the right service channel to deliver effective outcomes quickly
Eliminate wasted time for your customers sat waiting to speak to a live agent
Make use of scheduled and on-demand video calls
Improve customer satisfaction by delivering a great experience on their terms
Steve Dungworth — Director of Digital Transformation, Accent HousingAccent Housing has been using Geomant since February 2018. We now have a sophisticated unified communications and contact center solution that enables us to provide an omnichannel communications service to our customers, as well as enhanced collaboration for geographically-dispersed staff.
The project has been transformational in helping us to improve customer experience and digital engagement. We find the Geomant team helpful, supportive and innovative and the product continues to improve with additional features and benefits.
Compliance officers must ensure their protocol and security knowledge is up-to-date before choosing a compliance solution for Microsoft Teams to ensur ...
Part 1. With an increasing number of businesses transitioning to remote or hybrid working, compliance officers must ensure their protocol and security ...
Just like countless other components of the technology world, digital signage has evolved drastically over the years. Today’s wallboards and contact c ...
Compliance is one of the most critical concerns facing any company right now. Consumers are demanding more significant levels of privacy and security, ...