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Genesys Cloud Contact Center Partner

Offering Genesys Cloud Contact Center deployment, maintenance and complementary solutions.

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Experts with integrating customer and agent interactions across various channels.

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Seamless Integration - Tailoring the implementation to fit your specific needs

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Reliable Support - Our commitment to your success doesn’t end with implementation

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Client Focussed - Delivering solutions that align with business goals and exceed customer expectations

Elevate your Contact Center experience

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Global Reach

Local expertise with global support

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Unmatched Experience

Over 20+ years of experience

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Innovative Solutions

Offering the custom solution to fit your needs and goals

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Trusted Implementation

Experts in designing the right, custom solution

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Certified Reseller

Long-time certified Genesys partner

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Empowering Your Team

Enabling your business to succeed with the latest technology

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Exceed Customer Expectations

Solutions that deliver the satisfaction your customers expect

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Complete Customization

Tailored dashboards and reports to align with business needs

Harness the power of Genesys Cloud Contact Center

Genesys Cloud Contact Center provides a powerful, scalable, and flexible solution for managing customer interactions across various channels. The use of AI, analytics, and automation contributes to improved efficiency and a better overall customer experience. Geomant will customize and implement this powerful and comprehensive cloud-based customer experience and contact center solution for your business.

Omnichannel routing

Genesys Cloud Contact Center supports a wide range of communication channels, including phone calls, email, chat, SMS, social media, and more. This means customers can reach out using their preferred method, and agents can respond using the same platform.

Workforce engagement

Genesys Cloud Contact Center has a unified and intuitive interface, tools for agent empowerment and collaboration, flexible workforce management, and options for performance monitoring and training. This helps businesses create an engaging and supportive workplace environment, leading to increased employee satisfaction, productivity, and overall job fulfilment.

Analytics

The platform provides detailed analytics and reporting features across all communication channels. Businesses can gain insights into customer interactions, agent performance, and customer satisfaction across channels, allowing them to optimize their strategies for each channel.

Additional Integrations

The platform integrates with other applications and systems, including Geomant Wallboard and Data Collaborator for quick and easy access to real-time and historical data enabling you to make informed decisions quickly. Delivering key metrics and information on large screens, agent desktops, mobile devices, and tablets, these powerful tools are designed to work seamlessly with Genesys Cloud Contact Center.

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Geomant Wallboard

Geomant Wallboard offers real-time data visualization, allowing you to monitor key performance indicators (KPIs) and critical metrics at a glance. With customizable dashboards, you can tailor the information displayed to match your specific business objectives.

 

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Geomant Data Collaborator

Geomant Data Collaborator enhances your reporting capabilities. It seamlessly integrates with Genesys and supports real-time and historical data reporting. Whether you need instant insights or in-depth analysis, Data Collaborator has you covered.

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