Transactional and self-service IVR applications.
Suitable for businesses of any size.
Integrates flawlessly with Microsoft Skype for Business.
OnCall IVR offers transactional and self-service applications to enable your customers to access information or simple transactions quickly, without the need to queue or speak with an agent.
With the automation of routine, repetitive tasks, such as bill payments, shipment status or opening hours, callers are saved valuable time, customer effort is markedly reduced, and services can be accessed 24/7 - not just during office hours.
OnCall IVR self-service applications remove a significant number of calls from the contact center so that you can achieve considerable savings in operational costs. * ContactBabel, The Inner Circle Guide to Self Service, www.contactbabel.com
Native Integration With Skype For Business
Presence Information For More Intelligent Routing
Connects with CRM For Intelligent Routing
Personalised IVR Messages & Prompts
Prioritise High-Value Customers
OnCall Reporting & Screen-Pop
Rapid Call Flow Creation & Maintenance
Powerful Native Integration With Contact Expert
Geomant offers a fixed price cost based around an agreed scope which range depending on the complexity of project, typically, there are three componants which contribute to the overall cost of the solution.
Software Assurance Maintenance
From the Cloud
As a Hybrid
At Geomant we work with clients to understand the relative benefits of each deployment method and will assist in finding the most suitable arrangement to meet your customers commercial and operational requirements.