The Geomant international group of companies is at the forefront of customer service and enterprise communication technologies (Contact Centers - CC & Unified Communication - UC). Our company is currently represented by an international team of more than 100 people (English, Australian, Romanian, Hungarian sites, and European franchise partners) in 10 countries on 4 continents.
We are looking for a motivated system engineer who is looking for professional development in our expanding team.
We believe that the true strength of a company lies in our employees, and we can only be successful if we use and continually improve our capabilities.

Key Tasks:

• Participation in the infrastructural development of CC and UC projects
• Communication with customers during support work
• Solving incoming reports, problem management, administration, use of error management system
• Supervision of SIP based communication systems
• Support for internal IT systems

 

Required Skills:

• Basic network knowledge 
• Basic Call center knowledge 
• Avaya Aura knowledge (min 2 years) 
• Confident professional knowledge of English verbal and in writing is essential to fill the position 
• Advanced telecommunication knowledge
• Basic Call center knowledge
• Understanding SIP
• Patience and helpfulness to customers and employees
• Constructive and effective communication
• Linux skills
• Windows Server skills
• MS Office skills
• Precise administration, documentation of error tickets
  
  

Good to Have:

• Basic network knowledge
• Avaya CMS, AACC, SBA, WSfE, Oceana knowledge
• Network experience
• Avaya certifications
• MS Skype for Business knowledge
• MS Teams knowledge
• Azure DevOps administration skills
• Tier1-Tier3 support skills
  
  

What We Offer:

• Cutting-edge environment
• Ability to learn and use the latest technologies
• Opportunities to continuously improve your knowledge
• Competitive Salary package tailored to the employee’s expertise level
• Super friendly atmosphere, global scale without the multinational corporate culture
• Possibility to work from home
• Friendly and helpful colleagues with a great team spirit
• Office parties and memorable team-buildings
• Great coffee and daily jokes