Desktop Connect

The solution that unites Avaya Communication Manager with CRM desktop applications.

Extending the power and versatility of your CRM

Integrates Avaya telephony with any Windows desktop application

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Adds Avaya telephony directly into CRM applications

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A seamless, out-of-the-box solution that will save time for your agents and your customers

See It In Action

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Salesforce Omnichannel Capable

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Unified Agent Desktop

Out-Of-The-Box Screen-Pop

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Click-To-Dial Within The CRM System

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Call Recording Integration

Consolidated Reporting

Agent-Set Callback

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Agent Queue Dashboard

Call Transfers With Customer Context

Pricing

Geomant offers a fixed price cost based around an agreed scope which range depending on the complexity of project, typically, there are three componants which contribute to the overall cost of the solution.

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Software\Licence

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Professional Services

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Software Assurance Maintenance

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From the Cloud

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As a Hybrid

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On-Premises

Delivery

At Geomant we work with clients to understand the relative benefits of each deployment method and will assist in finding the most suitable arrangement to meet your customers commercial and operational requirements.

Screenshots

Visit the Geomant Academy

In the academy are a wealth of Desktop Connect resources.