Contact Expert

A groundbreaking contact centre solution for Microsoft Skype for Business and Avaya Aura customers.

Delivering Exceptional Customer Service

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Multichannel and multi-task functionality.

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Works natively with your existing technology.

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Simple to integrate, configure & roll-out.

See It in Action

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Multichannel Interaction

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Unified Agent Desktop & Soft-Phone

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Enables Anywhere Working

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Powerful Automatic Contact Distribution (ACD) & High-Performance Predictive Dialling

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Advanced Customer/Agent Matching Plug-In

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Integrated Multichannel Blending

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In-Platform Customer Interaction Histories

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Callback Functionality

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Call Recording

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Agent Dashboard

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Supervisor Control & Admin Features

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Agent Scripting

Pricing

Geomant offers a fixed price cost based around an agreed scope which range depending on the complexity of project, typically, there are three componants which contribute to the overall cost of the solution.

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Software\Licence

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Professional Services

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Software Assurance and Maintenance

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From the Cloud

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As a Hybrid

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On-Premises

Delivery

At Geomant we work with clients to understand the relative benefits of each deployment method and will assist in finding the most suitable arrangement to meet your commercial and operational requirements.

Visit the Geomant Academy

In the academy are a wealth of Contact Expert resources.