Transforming the way your business interacts with customers and prospects in the digital era.

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Deploy intelligent chatbots to assist your customers and employees.

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Apply machine learning and data science to personalise the customer experience.

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Scale up at a pace that suits you and your customers, adding functionality as you go.

Intelligent Chatbots

We have devised a portfolio of four intelligent chatbot types to help companies like yours realise the benefits of AI as early as possible, and let your solution evolve as your customers’ needs grow.

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FAQ Bot

Provides:

Automated responses to typical customer queries in a simple question-and-answer style dialogue.

Enables:

Easy data ingestion from knowledge bases, FAQ repositories, manuals etc.

Use cases:

Company information, Terms and Conditions, Opening times, Locations etc.

Sectors:

Customer Service, Sales, Financial Services, Retail, Housing, Local Government, IT Helpdesk etc.

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Conversational Bot

Engages:

In human-like conversation with natural language understanding capabilities.

Provides:

Superior UI with rich content including text, images, audio, video, documents, action buttons etc.

Use cases:

All FAQ Bot use cases, plus: Product Finder, Stock Availability, Problem Solver, How-To Instructions etc.

Sectors:

Customer Service, Sales, Financial Services, Retail, Housing, Local Government, IT Helpdesk etc.

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Transactional Bot

Enables:

Real-time transactions via integration to enterprise backend systems and databases such as CRM, ticketing systems, payment gateways etc.  

Use cases:

Account Balance and Transactions, Service Requests, Ordering and Payment, Appointment Scheduling, Waste and Recycling Services, Password Reset etc.

Sectors:

Customer Service, Sales, Financial Services, Retail, Housing, Local Government, IT Helpdesk etc.

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Predictive Bot

Applies:

Advanced AI and machine learning algorithms to analyse and extract data patterns and to predict trends and future behaviour.

Use cases:

Product Recommendation, Personalised Service, Sentiment Analysis, Suggested Responses, Forecasting etc.

Sectors:

Customer Service, Sales and Marketing, Retail, Housing, Financial Services, Local Government etc.

Business Benefits

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Enable New Digital Interactions

Provide your customers with the convenience of interacting on the digital channel of their choice and enable novel ways to communicate with your company.

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Reduce Operational Costs

Automate repetitive, typical customer requests and simpler tasks, saving time for your most valuable assets - your people.

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Augment Human Intelligence

Extend and complement your human agents' work by providing additional insights about the customer interaction.

Personalised Services

Personalise and enhance a customer’s experience using CRM and other data to understand their preferences, buying patterns, etc.

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Higher Customer Engagement

A chatbot is always on and can instantly answer a customer’s question 24/7, without having to wait in a queue or until the next day when your office opens.

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Human Touch

Built-in escalation to a human agent as and when needed to handle complex customer requests and tasks that cannot – yet – be automated by AI.

Pricing

Geomant offers a fixed price cost based around an agreed scope which range depending on the complexity of project, typically, there are three componants which contribute to the overall cost of the solution.

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Software\Licence

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Professional Services

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Software Assurance and Maintenance

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From the Cloud

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As a Hybrid

Delivery

Geomant solutions offer complete flexibility in how they are delivered:

Common Features

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Multiple Channels

Enable your chatbot on multiple digital channels including Webchat, Email, Facebook Messenger, SMS, Twitter etc.

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Live Agent Escalation

Ability to escalate to a live agent, including the whole chat history. Available with LiveChat, Contact Expert, Skype for Business, Microsoft Teams and other chat solutions.

Callback

Ability to offer a callback at a convenient time for the customer.

Visit the Geomant Academy

In the academy are a wealth of AI & Bot resources.