Deploy intelligent chatbots to assist your customers and employees.
Apply machine learning and data science to personalize the customer experience.
Scale up at a pace that suits you and your customers, adding functionality as you go.
We have devised a portfolio of four intelligent chatbot types to help companies like yours realise the benefits of AI as early as possible, and let your solution evolve as your customers’ needs grow.
Automated responses to typical customer queries in a simple question-and-answer style dialogue.
Easy data ingestion from knowledge bases, FAQ repositories, manuals etc.
Company information, Terms and Conditions, Opening times, Locations etc.
Customer Service, Sales, Financial Services, Retail, Housing, Local Government, IT Helpdesk etc.
In human-like conversation with natural language understanding capabilities.
Superior UI with rich content including text, images, audio, video, documents, action buttons etc.
All FAQ Bot use cases, plus: Product Finder, Stock Availability, Problem Solver, How-To Instructions etc.
Customer Service, Sales, Financial Services, Retail, Housing, Local Government, IT Helpdesk etc.
Real-time transactions via integration to enterprise backend systems and databases such as CRM, ticketing systems, payment gateways etc.
Account Balance and Transactions, Service Requests, Ordering and Payment, Appointment Scheduling, Waste and Recycling Services, Password Reset etc.
Customer Service, Sales, Financial Services, Retail, Housing, Local Government, IT Helpdesk etc.
Advanced AI and machine learning algorithms to analyse and extract data patterns and to predict trends and future behaviour.
Product Recommendation, Personalised Service, Sentiment Analysis, Suggested Responses, Forecasting etc.
Customer Service, Sales and Marketing, Retail, Housing, Financial Services, Local Government etc.
Provide your customers with the convenience of interacting on the digital channel of their choice and enable novel ways to communicate with your company.
Automate repetitive, typical customer requests and simpler tasks, saving time for your most valuable assets - your people.
Extend and complement your human agents' work by providing additional insights about the customer interaction.
Personalize and enhance a customer’s experience using CRM and other data to understand their preferences, buying patterns, etc.
A chatbot is always on and can instantly answer a customer’s question 24/7, without having to wait in a queue or until the next day when your office opens.
Built-in escalation to a human agent as and when needed to handle complex customer requests and tasks that cannot – yet – be automated by AI.
Geomant offers a fixed price cost based around an agreed scope which range depending on the complexity of project, typically, there are three componants which contribute to the overall cost of the solution.
1
Software\License
2
Professional Services
3
Software Assurance and Maintenance
From the Cloud
As a Hybrid
Geomant solutions offer complete flexibility in how they are delivered:
Enable your chatbot on multiple digital channels including Webchat, Email, Facebook Messenger, SMS, Twitter etc.
Ability to escalate to a live agent, including the whole chat history. Available with LiveChat, Contact Expert, Skype for Business, Microsoft Teams and other chat solutions.
Ability to offer a callback at a convenient time for the customer.
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