Multichannel & multi-task functionality
Supports “out-of-the-box” integrations
Flexible, reliable, cloud-based
Why Choose Geomant?
Geomant has almost two decades of experience in integrating desktop applications with Avaya and Microsoft unified communications platforms and with a range of pre-built, cloud-ready components, we're able to rapidly create custom SaaS solutions that are rich in functionality.
State-Of-The-Art Contact Centre
At Just a Fraction of the Cost of a Whole New Solution
Unlike other cloud-based contact center providers, Geomant's solutions support “out-of-the-box” integrations with the two market-leading customer relationship management systems, SFDC and Microsoft Dynamics. So, not only will you save on deployment costs with a SaaS solution, but you'll also be able to leverage maximum value from your existing investments while eradicating the need for reliance on the expensive professional services typically associated with integrations.
Unified Agent Desktop & Soft-Phone
Enables Anywhere Working
Powerful Automatic Contact Distribution (ACD) & Outbound Capabilities, With High-Performance Predictive Dialling
Advanced Customer/Agent Matching Plug-In Available
Integrated Multichannel Blending
In Platform Customer Interaction Histories
Call Back Functionality
Supervisor Control And Administration Features
The cloud-based infrastructure provides users with full functionality without the need for costly investment of a hardware environment or software licences.
Subscription-based pricing gives you the ability to scale licences up or down according to actual business usage, so you never have to buy more licences than you need.
Can be deployed in as little as a few hours, meaning that you can quickly reap the benefits of adding a chat solution to your environment.