Multichannel & multi-task functionality
Supports “out-of-the-box” integrations
Flexible, reliable, cloud-based
Geomant has almost two decades of experience in integrating desktop applications with Avaya and Microsoft unified communications platforms and with a range of pre-built, cloud-ready components, we're able to rapidly create custom SaaS solutions that are rich in functionality.
Unlike other cloud-based contact centre providers, Geomant's solutions support “out-of-the-box” integrations with the two market-leading customer relationship management systems, SFDC and Microsoft Dynamics. So, not only will you save on deployment costs with a SaaS solution, but you'll also be able to leverage maximum value from your existing investments while eradicating the need for reliance on the expensive professional services typically associated with integrations.
Unified Agent Desktop & Soft-Phone
Enables Anywhere Working
Powerful Automatic Contact Distribution (ACD) & Outbound Capabilities, With High-Performance Predictive Dialling
Advanced Customer/Agent Matching Plug-In Available
Integrated Multichannel Blending
In Platform Customer Interaction Histories
Call Back Functionality
Supervisor Control And Administration Features