Avaya Awards Buzzeasy’s Seamless Integration with Core Communications Platform, Avaya Aura
Avaya has confirmed that Buzzeasy, the innovative cloud-based customer contact solution, has successfully completed full Avaya DevConnect Compliance Testing.
This significant achievement confirms Buzzeasy’s seamless integration with Avaya Inc.’s key contact centre solutions, Avaya Aura Communication Manager 7.0, Session Manager 7.0 and System Manager 7.0.
Buzzeasy helps businesses to engage more positively and cost-effectively with their customers – and with minimal effort on both sides. Delivering advanced callback and virtual hold technology, Buzzeasy runs SMS campaigns with interactive callback requests, and unites any digital communication to the contact centre. Transitioning customers seamlessly from self-service to live agent with full customer context, Buzzeasy also keeps customers fully engaged with real-time digital updates on the progress of their callback requests.
After rigorous testing, Avaya have verified Buzzeasy’s comprehensive compatibility with their core unified communications platform, meaning that organizations can confidently add Buzzeasy’s end-to-end customer contact solution to their Avaya contact centres.
This announcement follows recent confirmation that Geomant’s solutions for integrating Avaya telephony with any Windows desktop application are all inter-operable with Avaya Aura. These include: Desktop Connect Express, Desktop Connect Unified Agent, Desktop Connect for Salesforce and Desktop Connect for Microsoft Dynamics.