Inova LightLink® Data Connector

LightLink® based solutions provide a foundation for top-performing contact centers to create awareness, manage data, unify reporting and ensure the right people receive the right information when and how they want to see it

Powerful Data Connector Software

j

Connect multiple data sources from most major call center systems

n

Automatically extract, calculate and aggregate the data

L

Link the desired information to customized visual display solutions

Bring Your Performance Metrics To Light

To effectively manage a fast-paced contact center environment, you need real-time visibility into agent and operational performance. The problem is – the information you need most is fragmented across multiple systems and sites across your enterprise. Inova solves this issue with LightLink®, our powerful, real-time contact center reporting analytics software. With it, you can automatically extract, calculate and aggregate data from multiple systems and link the desired information to configurable wallboard, dashboard and desktop applications across your call center.

LightLink interfaces with leading ACD platforms and other systems already running in your call center, such as your dialer, IVR, workforce management, and other operational systems and internal databases. By pulling together disparate data from various vendor systems across different locations, LightLink makes it easy to share intelligent, unified, real-time reporting, so you are always aware of what's happening in your contact center and throughout your organization.  

To keep you apprised of fast-changing contact center conditions, LightLink allows you to program KPI thresholds to trigger alerts such as on-screen messages or color changes, texts, emails or even audio notifications.

LightLink® - Features

p

Real-time Connection

Get your reporting and analytics in real-time with zero latency to ensure your team can respond in an instant

j

Connect Multiple Sources

LightLink interfaces with leading ACD platforms and other systems already running in your call center, such as your dialer, IVR, workforce management, and other operational systems and internal databases

L

Flexible Outputs

Link the desired information to customized wallboard, dashboard and desktop applications across your call center

@

Dynamic Alerting

LightLink allows you to program KPI thresholds to trigger alerts such as on-screen messages or color changes, texts, emails or even audio notifications.

Data Connectors