Wallboards for Contact Centers

The ultimate in contact center digital signage & real-time performance management solutions, powered by Inova LightLink.

Improving Productivity in the Contact Center

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Display real-time and historical data from any enterprise data source.

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Specially designed for contact center performance management.

Easy to use and customizable with multiple user roles: Owner/Editor/Viewer.

Why Choose Geomant?

We're Contact Center Focused

Our only focus is customer interaction solutions, we've got 20 years' experience in this area.

Excellence in Data Integration

We have certified connectors and extensive experience with Avaya, Cisco, Genesys, Aspect, ERP & CRM platforms and many more.

Great Service

We have a large and experienced professional services team available for implementation, support and operational maintenance​.

What can we offer?

Geomant leads the way in contact center wallboard solutions with years of experience working with organizations from around the globe. Geomant wallboard solutions are made up of the following functionality: 

Presentation Layer

Wallboard content is displayed using one of two methods:

Player App

• It is available for Windows 7/8/10 and Android 6 and newer
• Allows full control of content from a central location. Supervisor can send out or schedule completely new content
• Window resize on/off
• Full screen on/off
• Always on on/off
• Window move on/off
• Supports KPI or time triggered automatic content change
• Does not run without registration into server
• Can be used as agent desktop wallboard

 

Browser

• Requires authentication to display content
• Users can view only content they have privileges for
• Works with Chrome, IE, Firefox and Edge
• Users decide locally which wallboard content they want to load in the browser

Supervisor Layer

Using the Wallboard Manager web application supervisors and power users can manage all aspects of daily operations.

Geomant Wallboard Manager

• Three user roles for supervisor: Owner/Editor/Viewer
• Device Administration: Add/Remove, download load files, enable, disable, restart device, license administration
• Editor: create new and existing content, save and preview content, schedule by time and KPI

LightLink Datalink Editor

• KPI: change, add, remove, calculate
• Threshold-based colour change
• Add/ remove application data rows
• AD provided access control over files

Administration Layer

IT admins use Wallboard Manager web app to handle operational and maintenance aspects of the solution

Geomant Wallboard Manager

• One user role (super admin) has access to all features from all tenants
• Read/write/add/remove user, teams, devices, content
• Create, change and delete tenants
• Device administration – within all tenants
• Add and remove
• Download log files
• Enable, disable, restart device
• License administration
• Editor
• All edition features
• Can create templates which will be used by the other roles

LightLink Administrator & DataLink Editor

• Add/ remove/ change data sources
• Add/ remove/ change XML output channels
• Add/ remove/ change data analyzer data sources
• Add/ remove/ change email and SMS alerts channels
• View LightLink logs

See It in Action

Geomant Wallbaord - features

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Connect Data From Any Source

Wallboard harvests real-time and historical data from any enterprise data source: databases, files, Excel, intranet sites, custom data streams, etc.

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Works With Technology & Cloud Service Providers

Works with the worlds biggest contact center technology providers like Avaya, Cisco, Genesys and Aspect and integrates with virtually any cloud services provider which exposes APIs.

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Suitable For Businesses Of All Sizes

Ability to present to hundreds of concurrent screens and harvest data from the systems of thousands of agents.

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High Impact Graphics

Showcase charts and gauges of real-time business and performance metrics alongside live-streamed and recorded video and other multimedia content on crystal-clear, high definition monitors to keep your team motivated, informed and empowered to better serve your customers.

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Easy To Create & Manage Content

With a drag-and-drop interface, built-in layout editor, and multiple deployment methods, you can leverage your current content quickly to get your digital signs up and running in no time. And best of all, you don’t need to be a designer or developer to do it.

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Threshold-Based Email & SMS Alerting

Highly scalable cloud-based solution, with minimal set-up, facilitating rapid deployment and proof of concept testing.

Use Cases

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Geomant Wallboards for Contact Centers and Business Process Outsourcing (BPO)

Contact centers and BPOs are frequent users of Geomant’s wallboard products as they handle large volumes of inbound and outbound calls, emails and chats. The wallboard solution is the perfect fit to collate data from different sources and present it in an easy-to-read, actionable format.

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Geomant Wallboards for Customer Care

Exceptional customer care is driven by up-to-date information about products, services, queries and orders that can be quickly sourced when interacting with a customer. This information may be sourced from multiple channels and applications, so the ability of Geomant's wallboard solutions to gather and collate information and present it on one interface will allow a team to operate efficiently and improve customer satisfaction ratings.

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Geomant Wallboards for Help Desk

A help desk department troubleshoots problems, monitors performance and provides guidance about products, providing support for both customers and employees. Geomant Wallboard gives help desk agents the information to improve service level agreements and contribute to overall customer and employee satisfaction, all in one easy-to-use interface.

Visit the Geomant Academy

In the academy are a wealth of digital signage resources.