Record, monitor & analyse agent interactions with customers.
Apply additional modules to support scorecarding & agent development.
Ensures PCI-DSS compliance to protect cardholder data.
Unified recording functionality is extended to provide full business insight into your service quality and performance, enabling quality standards to be met, training needs identified and fulfilled, and agent performance measured and improved.
The only solution to provide performance and quality management for instant messaging (IM), voice, video and screen.
With a connector between Geomant’s UC contact centre solution Contact Expert, quality management tools are seamlessly integrated with the Verint Verba recording solution to offer a complete performance and quality management system.
Your customers can monitor and improve their agents' performance by creating customised evaluation forms. They can use multiple question types to ensure alignment with quality standards.
The scorecarding feature can be used to score agent/customer interactions to identify areas that require development.
Your customers can silently monitor their agents' interactions to ensure a consistently high level of service.
Whisper coach provides feedback and guidance to agents without disrupting the customer call.
Enforces internal and industry regulations, such as PCI-DSS.
Geomant offers a fixed price cost based around an agreed scope which can range depending on the complexity of the project. Typically, there are three components which contribute to an overall solution cost, these are:
Software Assurance & Maintenance
From the Cloud
As a Hybrid
At Geomant we work with clients to understand the relative benefits of each deployment method and will assist in finding the most suitable arrangement to meet your commercial and operational requirements.