Contact centers are facing significant challenges in the modern world.
The Value of Speech Transcription for Compliance
A New View of Contact Center Integration
An excellent customer service and support strategy comprises many moving parts. Companies need to access a host of solutions to delight and engage their clients across every channel.
The Power of Mobility in the Contact Center
Mobility isn’t just a buzzword in the business landscape anymore. It’s an essential part of building an effective and efficient workforce. For years, smartphones and wireless devices have changed how we work and communicate, breaking the shackles keeping employees tied to their desks.
5 Contact Center Automation Trends to Watch in 2024
Alongside AI, automation is quickly emerging as one of the most valuable technologies for the contact center. While it might not be possible to automate excellent customer experiences fully, the right tools can make a massive difference to a company’s success.
NG911: Emergency Communications
The way we communicate has evolved significantly in recent years. Consumers and companies no longer rely exclusively on phones, email, fax, and in-person meetings. Instead, we’re using internet-based technologies to share information quickly and efficiently in various forms.
If Halloween was a Wallboard…
The team at Geomant thought a Halloween-themed wallboard would be a great way to highlight some of the great, custom features that our solution offers. Between integrating real-time social feeds (including X, Facebook, etc.) our solution can also bring to life maps or other geographic visuals and ensure those urgent alerts get through to all the necessary readers (you don’t want to be that kid that missed the memo on the house that’s giving out toothbrushes).
Don’t Let your Team Go Phishing: Avoid the Phishing Scams
As the heart of the relationship between companies and their customers, the contact center is much more important than most organizations realize. It’s not just a crucial tool in converting customers and retaining clients. The contact center is also home to one of your most valuable assets: data.
Using Wallboards to Enhance Corporate Communications
Effective corporate communication is the key to running a successful workplace. According to a poll conducted in 2023, 72% of business leaders believe effective communication increases team productivity, and 52% of knowledge workers agree.
If grocery shopping was a Wallboard…
Everyone has ‘those’ moments at the grocery store, right? You forgot an item that’s all the way on the other side of the store or even worse, you leave the store completely forgetting something! We wanted to share our version of a wallboard that we know everyone can relate to…going to the grocery store.
5 AI Trends Shaping the Contact Center in 2024
AI (Artificial Intelligence) has emerged as a mainstream component of the modern business technology stack. Virtually every company is beginning to embrace AI in some format. In fact, McKinsey found AI adoption has doubled in the last few years.