Don't Let Open Enrollment Season Give You a Headache: Book Your Free 30-Minute Consultation
We'll provide expert advice on how to optimize your contact center in time for the open enrollment season.
Don't Let Open Enrollment Season Give You a Headache: Book Your Free 30-Minute Consultation
We'll provide expert advice on how to optimize your contact center in time for the open enrollment season.
Pre-empt high call volumes and switch customer calls to self-service. Utilize automated tools to notify customers and keep service levels high.
You might have social distancing measures in place but you don't have to operate with reduced agent numbers if you enable home working technologies.
The use of interaction filtering to screen for high priority calls and callback technology can be used to smooth demand.
Time-saving technologies and the application of multichannel and AI-driven interactions can increase your agent capacity.
Our free consultation service will take you through the following stages:
Sign up for your free 30 min consultation.
One of our experts will call you to arrange your slot.
During the consultation, our expert will ask questions about your current set up and learn about your contact center challenges.
Our expert will be able to give some immediate advice on organizational strategies that can help to overcome challenges during the open enrollment..
After the call, you will receive a customized report with recommendations about how you can solve your contact center challenges.
We'll match your organizational challenges with the contact center tools that will best set you up for success:
Where there is overall capacity, but queue times are high at peak hours.
Move inbound voice to self-service and digital channels.
Utilize FAQ bots and IVR technology to directly serve demand or filter for high-priority calls using questions.
Get on the front foot with SMS and outbound IVR, with the option to arrange a callback or use self-service options.
Make digital interactions easier for home workers. Deploy a digital-only contact center or integrate digital channels with Avaya voice. Add webchat, WhatsApp, Messenger and SMS.
Add contact center functionality to your existing UC technology such as Microsoft Teams or Skype for Business. Alternatively, add in mobile routing.
Wallboards don't have to be on walls, ensure your agents have the same business intelligence and data visualizations on their laptops or home computer.
Simply fill in our contact form, and our expert team will be in
touch with you as soon as possible.