Don't Let Open Enrollment Season Give You a Headache: Book Your Free 30-Minute Consultation

We'll provide expert advice on how to optimize your contact center in time for the open enrollment season. 

Get advice on immediate organizational strategies:

Call Avoidance

Pre-empt high call volumes and switch customer calls to self-service. Utilize automated tools to notify customers and keep service levels high.

Enable Home Working

You might have social distancing measures in place but you don't have to operate with reduced agent numbers if you enable home working technologies.

Prioritize Interactions

The use of interaction filtering to screen for high priority calls and callback technology can be used to smooth demand.

Increase agent productivity

Time-saving technologies and the application of multichannel and AI-driven interactions can increase your agent capacity.

How it works

Our free consultation service will take you through the following stages:

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Sign up

Sign up for your free 30 min consultation.

Receive a callback

One of our experts will call you to arrange your slot.

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Fact find

During the consultation, our expert will ask questions about your current set up and learn about your contact center challenges.

Advice

Our expert will be able to give some immediate advice on organizational strategies that can help to overcome challenges during the open enrollment..

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Receive your tailored report

After the call, you will receive a customized report with recommendations about how you can solve your contact center challenges.

Your toolkit for success:

We'll match your organizational challenges with the contact center tools that will best set you up for success: 

Solutions to Manage High Call Volumes:

Callback

Where there is overall capacity, but queue times are high at peak hours.

Channel Hop

Move inbound voice to self-service and digital channels.

Self-Service & Interaction Filtering

Utilize FAQ bots and IVR technology to directly serve demand or filter for high-priority calls using questions.

Proactive Personalised Outbound Communications

Get on the front foot with SMS and outbound IVR, with the option to arrange a callback or use self-service options.

Solutions to Manage Reduced Agent Capacity:

Digital Channel CC for Home Workers

Make digital interactions easier for home workers. Deploy a digital-only contact center or integrate digital channels with Avaya voice. Add webchat, WhatsApp, Messenger and SMS.

Home Agent Contact Center

Add contact center functionality to your existing UC technology such as Microsoft Teams or Skype for Business. Alternatively, add in mobile routing.

Home Agent Wallboard

Wallboards don't have to be on walls, ensure your agents have the same business intelligence and data visualizations on their laptops or home computer.

Arrange a Free Consultation Session:

Simply fill in our contact form, and our expert team will be in
touch with you as soon as possible.