Enhance your self-service capabilities
Seamless transfer from chatbots to live agents
Convert customer visits to video calls
Enhance self-service
Be where your customers are
Stay connected to all generations
Be an active listener
Understand the voice of the customer
Save quality time
Integrate appointment setting
Communicate face-to-face
Viber
Twitter, Instagram & Facebook DM
RCS
SMS
Web-chat
Custom channels
Understand the voice of the customer
Protect your public reputation
React instantly to feedback
Redirect them to the right service channel to deliver effective outcomes quickly
Eliminate wasted time for your customers sat waiting to speak to a live agent
Make use of scheduled and on-demand video calls
Improve customer satisfaction by delivering a great experience on their terms
Steve Dungworth — Director of Digital Transformation, Accent HousingAccent Housing has been using Geomant since February 2018. We now have a sophisticated unified communications and contact center solution that enables us to provide an omnichannel communications service to our customers, as well as enhanced collaboration for geographically-dispersed staff.
The project has been transformational in helping us to improve customer experience and digital engagement. We find the Geomant team helpful, supportive and innovative and the product continues to improve with additional features and benefits.