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Geomant Digital 

Transform the way you deliver personal customer service with next-generation digital journey solutions.

Improve all aspects of your CX

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Enhance your self-service capabilities

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Seamless transfer from chatbots to live agents

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Convert customer visits to video calls

Next Generation - CX solutions

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Chatbots

Enhance self-service

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Digital Channels

Be where your customers are

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Instant Messaging

Stay connected to all generations

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Sentiment Analysis

Be an active listener

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Brand Monitoring

Understand the voice of the customer

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Virtual Queueing

Save quality time

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Appointments

Integrate appointment setting

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Video Calls

Communicate face-to-face

Our Building Blocks of Outstanding CX

Outstanding customer experiences happen when you communicate at the time and places your customer is most comfortable, when you are an active listener and treat their time as precious. Efficient CX is when you can deliver this in a way that is scaleable, repeatable and automated. Geomant Digital enables you to deliver all of this quickly and cost-effectively without the need for wholesale system changes.

Chatbots

Switch seamlessly from IVRs to digital channels by introducing our range of chatbots in your CX strategy.

  • Transactional Bots
  • FAQ Bots
  • Conversational Bots
  • Predictive Bots

 

Digital Channels

Talk to your customers where they are. Add new IM platforms to your communication channels as they become more popular. Stay connected to all generations of customers.

  • WhatsApp

  • Viber

  • Twitter, Instagram & Facebook DM

  • RCS

  • SMS

  • Web-chat

  • Custom channels  

Sentiment Analysis & Brand Monitoring

Apply sentiment analysis to real-time written communication or large sets of historical data. Monitor and react to comments in Google Play, Youtube, Apple Store or Google Maps.

  • Understand the voice of the customer

  • Protect your public reputation

  • React instantly to feedback

Virtual Queuing & Appointments

Help your customers turn idle queueing time into active time by allowing them to take control of scheduling appointments of arranging callbacks.

  • Redirect them to the right service channel to deliver effective outcomes quickly

  • Eliminate wasted time for your customers sat waiting to speak to a live agent

  • Make use of scheduled and on-demand video calls

  • Improve customer satisfaction by delivering a great experience on their terms

What Our Customers Say

Integrations

The latest from our blog

7 December 2023

A New View of Contact Center Integration

An excellent customer service and support strategy comprises many moving parts. Companies need to access a host of solutions to delight and engage the ...

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21 November 2023

The Power of Mobility in the Contact Center

Mobility isn’t just a buzzword in the business landscape anymore. It’s an essential part of building an effective and efficient workforce. For years, ...

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14 November 2023

5 Contact Center Automation Trends to Watch in 2024

Alongside AI, automation is quickly emerging as one of the most valuable technologies for the contact center. While it might not be possible to automa ...

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8 November 2023

NG911: Emergency Communications

The way we communicate has evolved significantly in recent years. Consumers and companies no longer rely exclusively on phones, email, fax, and in-per ...

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