Contact Expert

A groundbreaking contact centre solution for Microsoft Skype for Business and Avaya Aura customers.

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Delivering Exceptional Customer Service

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Multichannel and multi-task functionality.

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Works natively with your existing technology.

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Simple to integrate, configure & roll-out.

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Groundbreaking

Contact Centre Functionality

Contact Expert (CE) gives you all the tools you could possibly need (and more) to deliver unbeatable cross-channel customer service while maximising operational efficiency and reducing costs - all at an attractive price point.

Simple Configuration

For Maximum Value

Being one of the few contact centre solutions that's truly native to market-leading communication platforms, CE is unique in that it's simple to configure, eliminating the need for bespoke services, reducing service costs and maximising value.

Fully Featured

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Multichannel Interaction

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Unified Agent Desktop & Soft-Phone

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Enables Anywhere Working

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Powerful Automatic Contact Distribution (ACD) & High-Performance Predictive Dialling

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Advanced Customer/Agent Matching Plug-In

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Integrated Multichannel Blending

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In-Platform Customer Interaction Histories

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Callback Functionality

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Call Recording

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Agent Dashboard

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Supervisor Control & Admin Features

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Agent Scripting

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Complement and Enhance the Avaya Portfolio

Enhance the customer experience by offering new ways of communicating and easily blend AI and bots to enhance processes and improve agent utilization.

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Buzzeasy Gateway for Avaya AACC & ACCS

The Buzzeasy gateway is an extremely complimentary and cost-effective solution for organizations using Avaya Aura Contact Centre (AACC) and Avaya Contact Centre Select (ACCS). The gateway extends the feature set of AACC and ACCS, enabling users to manage chats from popular channels including SMS and social media such as Facebook, WhatsApp, Viber, Twitter, WeChat etc. directly from the familiar Avaya user interface. Combined with self-service capabilities via bots and AI, the gateway helps drive maximum value from your existing investment in Avaya technology.

More info

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Buzzeasy Multichannel Agent Desktop for Avaya

The Buzzeasy Multichannel Agent Desktop is an extremely complementary and cost-effective solution for Avaya Aura® users that turns a voice-only contact center into a multichannel contact center. Buzzeasy provides a modern agent interface which combines Avaya voice control with full digital channel management, including email, chat, SMS, social media, Skype and WhatsApp. Voice agents become multichannel agents, blending voice calls with existing and emerging digital channels.

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Pricing

Geomant offers a fixed price cost based around an agreed scope which range depending on the complexity of project, typically, there are three components which contribute to the overall cost of the solution.

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Software\Licence

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Professional Services

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Software Assurance and Maintenance

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From the Cloud

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As a Hybrid

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On-Premises

Delivery

At Geomant we work with clients to understand the relative benefits of each deployment method and will assist in finding the most suitable arrangement to meet your commercial and operational requirements.

Visit the Geomant Academy

In the academy are a wealth of Contact Expert resources.
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