Multichannel and multi-task functionality.
Works natively with your existing technology.
Simple to integrate, configure & roll-out.
Groundbreaking
Contact Centre Functionality
Contact Expert (CE) gives you all the tools you could possibly need (and more) to deliver unbeatable cross-channel customer service while maximising operational efficiency and reducing costs - all at an attractive price point.
Simple Configuration
For Maximum Value
Being one of the few contact centre solutions that's truly native to market-leading communication platforms, CE is unique in that it's simple to configure, eliminating the need for bespoke services, reducing service costs and maximising value.
Multichannel Interaction
Unified Agent Desktop & Soft-Phone
Enables Anywhere Working
Powerful Automatic Contact Distribution (ACD) & High-Performance Predictive Dialling
Advanced Customer/Agent Matching Plug-In
Integrated Multichannel Blending
In-Platform Customer Interaction Histories
Callback Functionality
Call Recording
Agent Dashboard
Supervisor Control & Admin Features
Agent Scripting
Geomant offers a fixed price cost based around an agreed scope which range depending on the complexity of project, typically, there are three components which contribute to the overall cost of the solution.
1
Software\Licence
2
Professional Services
3
Software Assurance and Maintenance
From the Cloud
As a Hybrid
On-Premises
At Geomant we work with clients to understand the relative benefits of each deployment method and will assist in finding the most suitable arrangement to meet your commercial and operational requirements.
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