With over 7,000 homes across Cheshire and the North West, Halton Housing, is an innovative, award-winning housing provider. The objective was to move to a cloud-first strategy, whilst maintaining a customer centric approach. By bringing customer conversations and team collaboration into one familiar, easy-to-use collaboration hub, M247 and Geomant were able to deliver cost efficiencies and provide the ability to scale. It also provided the ability for supervisors to route and direct conversations to specific advisors/team members based on a host of different criteria including numbers, skills, geography, data and much more. This allowed the housing association to manage workloads and improve the experience for both colleagues and customers simultaneously.
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