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Our Top 10 AI Use-Cases for CX
As a systems integrator, Geomant is focused on delivering real improvements to customer experience through the practical use of AI. All with a measurable ROI.
In this infographic, we share our Top 10 AI Use-Cases for Customer Experience (CX). We have experience with all of these scenarios – and can demonstrate them in action.
If your organisation is looking for a Systems Integrator that can guide you through the practicalities of introducing AI – talk to Geomant. We’ll be happy to show you just what can be achieved by incorporating AI into your customer interactions.
1. AI Email Handling
Use AI to categorise, auto-respond, triage and compose responses to inbound emails.
2. Agent Co-Pilot
Give your agents ‘super-powers’ with an AI Co-Pilot guiding them during interactions.
3. Summarization
AI listens to calls and reads chats to create accurate summaries for future reference.
4. AI-Powered Self-service Chat
AI interacts via digital channels such as web chat & WhatsApp, answering and escalating when needed.
5. AI-Powered Voicebots
AI interacts with callers in conversational speech – handling queries and requests.
6. Live Translation – Chat
Web & WhatsApp chats in any language, with auto-translation for the agent.
7. Live Translation – Voice
Voice calls with real-time translation for caller and agent.
8. AI Quality Management
Use AI to analyse and score the content of every call and digital interaction.
9. LiveCoach
Transcribe voice calls in real time & keep agents ‘on script’. Facilitates gamification by scoring every interaction.
10. Robotic Process Automation (RPA)
Automate complex but repetitive tasks, reducing agent talk time while also improving accuracy.
How To Disappoint Your Customers With AI
Artificial Intelligence (AI) is big news currently. ChatGPT has brought AI into the mainstream news and caught the public’s imagination. Microsoft has been a long-time investor in ChatGPT and is incorporating it into its search engine Bing and enterprise and productivity solutions. Meanwhile, Google reacted by launching Google Bard.