A successful business is built on solid relationships. To thrive, companies need to form lasting connections with their customers, paving the way for retention and loyalty. They need to invest in strengthening internal relationships, facilitating an excellent company culture, generating high levels of engagement, and reducing turnover.
Around 54% of customers say they would abandon a company after just one bad experience. This means all it takes is one negative interaction, and you could lose one of your most valuable clients. With the rise of social media, customers are becoming increasingly vocal about their negative interactions with brands. This could mean a poor experience damages your reputation and makes it harder to attract new customers.
The contact center is one of the most valuable resources in any business environment. Core to any customer experience strategy, contact centers ensure companies can connect with their clients, offering service and support and even generating new deal opportunities.
As you have heard, Avaya has announced it has filed for Chapter 11 bankruptcy protection and debt restructuring. As a long-time Avaya partner, we want to take this opportunity to wish Avaya all the best in their restructuring process. We also want to emphasize that the most important thing during this time is to ensure Avaya users have a flawless operation and our global team of experts are ready and willing to continue to support all Avaya customers.
According to The Association of Strategic Alliance Professionals, ‘research has shown that upwards of 50 percent of alliances fail when not properly managed.’ While these alliances are one of the most effective ways for any brand to grow, there needs to be a recognition of the time and effort it takes to manage and strengthen these partnerships. For service providers, these relationships are a way to unlock new services and benefits for your customers, increase your value, and differentiate yourself from your competitors. But not every company treats partnerships with the same dedication, commitment, and respect.
Compliance. The word alone is enough to strike fear into the hearts of business leaders, resellers, and technology partners everywhere. Compliance is a necessary thing for a variety of reasons. It’s a way to generate trust with your target audience, open the door to new sales avenues (without restrictions), and protect yourself from severe legal headaches.
These days, the world of work is more flexible than ever. The growth of cloud technology has created a world where employees can stay connected to the office, crucial tools, and peers wherever they are. This means even if your team members can’t physically visit the workplace, they can still complete essential tasks and remain productive.
Keeping up with customer expectations isn’t easy, particularly now that people demand more for every business interaction. Consumers in the modern world want every transaction and service experience to be as streamlined, convenient, and personalized as possible.
2022 was a transformative year for the contact center. In the last 12 months, we’ve seen many changes, from the increasing demand for AI and automation to the rise of new communication channels. As January and the new year draws closer, business leaders and contact center managers now have a unique opportunity to assess the past year and start planning for 2023.
Geomant implements a new agent dashboard solution for SaveOnSP’s contact center. To read all about the challenges faced by this business and how Geomant helped, click here or see below.
