Today’s contact centers are far more sophisticated and advanced than they once were.
When Your Solution Doesn’t Fit Your Business
Agent Desktop Real Estate Challenges
Keeping Agents informed and empowered with access to crucial notifications, data, and tools is important in any CX strategy. However, in an environment where customer journeys are growing more complex, and team members rely on countless tools to preserve excellent customer satisfaction, the Agent desktop screen can quickly become cluttered and overly complex.
Microsoft Teams Q&A- Recording Compliance and Security Conversations (Part 2)
Compliance officers must ensure their protocol and security knowledge is up-to-date before choosing a compliance solution for Microsoft Teams to ensure compliance and mitigate risks. Here is part 2 of our list of crucial questions that compliance officers should ask before choosing a compliance solution for Microsoft Teams.
Microsoft Teams Q&A- Recording Compliance and Security Conversations (Part 1)
With an increasing number of businesses transitioning to remote or hybrid working, compliance officers must ensure their protocol and security knowledge is up to date. Microsoft Teams offers features for conversation recording, but regulated industries will require additional compliance coverage. Not having proper recording tools could lead to unknowingly breaching regulations. To simplify the process, we’ve compiled a list of crucial questions that any compliance officer should ask before choosing a compliance solution for Microsoft Teams. Understanding these topics will help keep your organization compliant while mitigating risks associated with critical conversation recording protocols.
Not Your Parents Wallboard
Just like countless other components of the technology world, digital signage has evolved drastically over the years. Today’s wallboards and contact center dashboards are a world away from the cluttered, complex, and often restrictive tools teams used years ago.
Reduce the Cost of Compliance Recording
Compliance is one of the most critical concerns facing any company right now. Consumers are demanding more significant levels of privacy and security, and regulatory authorities are cracking down on organizations that cannot deliver. As guidelines and rules evolve, it’s not just an increase in complexity businesses need to prepare for but a rise in compliance costs.
Contact Center Wallboard Partner Packages
Geomant’s Contact Center Wallboard Partner Packages are the missing piece in your managed services offering. Contact us today to find out more about how our partnerships can bring increased value to your business model.
Optimizing the Agent Screen in the Contact Center
The agent dashboard is one of the most important tools in the contact center. In today’s fast-paced and diverse business world, the right dashboard ensures employees can stay up to date with the information they need to boost their productivity and performance.
Don’t forget the Wallboard!
The managed services market is growing phenomenally as business leaders search for professionals to help them accelerate their digital transformation projects. Experts predict this space will be worth around $731.08 billion by 2030 alone.
