The age of hybrid work has officially arrived.
The modern workforce is no longer office-centric. Today’s employees can stay productive wherever they are and achieve incredible business outcomes. However, if your teams are going to survive and thrive in the hybrid landscape, they need the right tools.
Your call center could be more productive, it just needs the right tools.
M247, a global provider of connectivity, cloud technology and unified communications solutions is excited to announce the launch of Contact Centre for Microsoft Teams. The solution is brought to the market in partnership with technology vendor and long-standing Microsoft Gold partner, Geomant.
The launch comes a year after the release of Microsoft Teams Direct Routing and is part of M247’s roadmap for delivering a complementary suite of voice services that are flexible, easy to consume and underpin customers’ digital ambitions.
The customer journey is growing increasingly complex.
According to Microsoft, the average customer uses at least three touchpoints to connect with a brand. Around 41% of customers expect live chat on your website, and many are beginning to experiment with SMS and social as ways to get answers to their questions.
Geomant, an innovative systems integrator and software developer specializing in helping contact centers accelerate their digital transformation, has partnered with Vonage, a global leader in cloud communications, to drive a more contextual and personalized experience for its customers.
The digital transformation of the contact center is happening at full pelt.
You have decided that it’s time to invest in a contact center wallboard solution.
Maybe you need a better way to engage and motivate agents. Or perhaps supervisors require more visibility over the customer service process. Whatever the reason, you know that investing in wallboard technology is a process that requires careful consideration and planning.
Here’s what you need to know to ensure the project runs smoothly.
