Employee retention is one of the main challenges today’s business leaders are facing.
How to Use Contact Center Wallboards to Improve Employee Retention
What is An Omnichannel Contact Center?
The omnichannel contact center is a must-have investment for any business hoping to deliver exceptional customer experience. When the “call center” first began, the methods available for communicating with companies was limited. Clients would have a handful of options to choose from, such as phone, fax, or email. The customer journey was much simpler, yet far less convenient.
Is Remote Working a Permanent Option for Contact Centers?
Remote working has never been so popular (or accessible).
Trends Transforming Housing Association Customer Service
Remote Call Center Challenges and How to Overcome them
Remote contact centers are the future of brand/consumer communications.
5 Tips for Creating Personalized Customer Experiences
Today’s customers expect more from the brands they buy from.
Boosting Revenue with Value-Add Solutions
Microsoft Teams is currently the fastest-growing app in Microsoft’s (phenomenally successful) history. Microsoft Teams now has 145 million daily active users around the world, making it one of the most popular UCaaS environments on the planet. For direct routing providers, this demonstrates an incredible opportunity.
Which Contact Center Metrics Should You be Tracking?
Are you tracking the right contact center metrics?
Tips for Keeping Agents Happy and Reducing Turnover
Holding onto talented contact center agents isn’t always easy.
Call Center Dashboards: The Ultimate Guide
To survive in today’s competitive landscape, companies need to be sure that their employees are performing at their best, delivering amazing experiences to customers. After all, the estimated cost of US customers switching products due to a bad experience is around $1.6 trillion.