Mobility isn’t just a buzzword in the business landscape anymore. It’s an essential part of building an effective and efficient workforce. For years, smartphones and wireless devices have changed how we work and communicate, breaking the shackles keeping employees tied to their desks.
Alongside AI, automation is quickly emerging as one of the most valuable technologies for the contact center. While it might not be possible to automate excellent customer experiences fully, the right tools can make a massive difference to a company’s success.
The way we communicate has evolved significantly in recent years. Consumers and companies no longer rely exclusively on phones, email, fax, and in-person meetings. Instead, we’re using internet-based technologies to share information quickly and efficiently in various forms.
