Organizations are rapidly adopting Microsoft Teams to enhance collaboration, improve productivity, and enable home working. However, those in regulated industries are facing adoption challenges. With the rise of screen share, mobile usage, and remote working, how do organizations ensure they capture interactions across all modalities for compliance and quality?
Experts from Geomant and Verint demonstrate the policy based recording technology that helps address these challenges in our upcoming webinar on September 22nd, at 9 am EST.
Attila Gábor — CC Manager Autonet Import Romania
Geomant as a system integrator proved to be a reliable and trustworthy partner. Throughout the cooperation, we received quality services and we appreciated the flexibility of solution offered. Geomant works responsibly to meet the needs of our innovative technological solutions.
The quality of services and the flexibility of the solution offered differentiates the company from its competitors favourably.
Steve Dungworth — Director of Digital Transformation Accent Housing
Accent Housing have been using Geomant Contact Expert since February 2018. We now have a sophisticated unified communications and contact centre solution that enables us to provide an omnichannel communications service to our customers, as well as enhanced collaboration for geographically-dispersed staff.
The project has been transformational in helping us to improve customer experience and digital engagement. We find the Geomant team helpful, supportive and innovative and the product continues to improve with additional features and benefits. In July 2018, the implementation project was recognised at the HANA Awards where Accent was the winner in the “Best Use of Technology” category.