Chatbot Summit, Berlin, 2018.
Geomant colleagues; Jimmy Lee, Peter Hóbor and Gustavo E. Perez, joined thousands of others last month in attendance at the... Read More
UNIFYING CUSTOMER INTERACTION.
Solutions to get the most and best from your contact centre. Optimizing operational efficiency, service and growth, they reduce costs and ensure compliance.
Contact Expert
The powerful multichannel contact centre for Microsoft Skype for Business
ICX
An advanced omnichannel web-based contact centre solution for AVAYA Aura
Buzzeasy
A beautifully simple cloud-based callback solution that transforms the customer journey
Desktop Connect
The solution that unites Avaya Communication Manager with CRM desktops
Inova Solutions
The ultimate in contact centre digital signage & real-time performance management solutions
Cloud
Flexible, cost-effective cloud-ready contact centre solutions
AUTOMATING CUSTOMER INTERACTION
Dynamic, fully automated self-service applications, for presenting callers with the ultimate in anywhere, anytime service, and organizations with significantly reduced operational costs.
OnCall IVR
The complete IVR solution for Microsoft Skype for Business
SpeechAttendant
The most advanced & natural speech-enabled automated call routing system
FastReset
Voice biometrics powered, self-service password reset
Vocalizer
Next generation text-to-speech for IVR & mobile self-service
Recognizer
The ultimate in automated speech recognition for IVR & mobile self-service
Cloud
Flexible, cost-effective cloud-ready contact centre solutions
BALANCING COMPLIANCE AND PERFORMANCE
Advanced quality management and interaction recording solutions for unified communications, to provide contact centres of any size with full insight into service quality and performance for optimum operational efficiency.
Interaction Recording
The most advanced recording solution for unified communications
Quality Management
Outstanding performance & quality management tools for maximum operational efficiency
Speech Analytics
Fast, accurate speech analysis for real-time retrieval of recorded information in audio & video calls
Compliance
A single platform for Unified Communications compliance
Ethical Wall
Adding control to Skype for Business presence & federated unified communication
Cloud
Flexible, cost-effective cloud-ready solutions for quality & compliance
BRINGING IT ALL TOGETHER
Pre-packaged tools created by our Professional Services team that connect Avaya and Skype for Business with other dynamic technologies and specialized cloud services, to maximize contact centre efficiency and agent performance.
Abuse Filter
Enforces acceptable language policies
Worker Safety Application
Worker Safety & Escalation Management Solution
Connect Concept
Multi-platform telephony-CRM integration
Contact Manager
Adds outbound SMS campaigns to most CRM systems
Interactive Virtual Agent
Adds IVR virtual agents to Avaya Proactive Contact campaigns
PCS Network Backup
Backup Avaya Proactive Contact onto any Windows Server
TRANSFORMING COMMUNICATION CHALLENGES INTO BUSINESS ADVANTAGES
From consultancy to systems integration, training and development to ongoing support, our team of certified experts with extensive industry experience are uniquely positioned to develop and implement innovative strategies for you to rapidly reap the rewards of your contact centre technology investment
Professional Services
Naturally the experts in getting the most from Geomant products
Professional Services
Expert Avaya Certified Professional Services
Professional Services
Expert Microsoft Certified Professional Services
Professional Services
Expert Nuance Certified Professional Services
Professional Services
Expert Inova Certified Professional Services
Professional Services
Expert interactcrm Certified Professional Services