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The latest from our blog

8 March 2019

Zen Internet Case Study: See how they reduced spikes in call traffic with Buzzeasy.

Zen Internet experienced rapid growth but with it came unpredictable spikes in call volume in their contact centre. Having tried and failed to manage ...

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27 February 2019

Callback: The contact centre’s secret weapon in the battleground that is, customer experience.

Greater competition and growing consumer power have eroded traditional product- and service-based differentiation factors, forcing firms to seek new, ...

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8 February 2019

10 tips for designing an effective wallboard for your contact centre

What is a Wallboard?  Wallboards are a unique and powerful way to visually share imperative data about the performance of the contact centre team. The ...

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1 February 2019

Customer Experience Management in the Insurance Industry

The UK insurance industry is growing. In 2016 it had over 111,000 direct employees and in 2017 saw tax contributions reach over 72 billion British pou ...

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