Multichannel and multi-task functionality.
Works natively with your existing technology.
Simple to integrate, configure & roll-out.
Contact Expert (CE) gives you all the tools you could possibly need (and more) to deliver unbeatable cross-channel customer service while maximising operational efficiency and reducing costs - all at an attractive price point.
Being one of the few contact centre solutions that's truly native to market-leading communication platforms, CE is unique in that it's simple to configure, eliminating the need for bespoke services, reducing service costs and maximising value.
Unified Agent Desktop & Soft-Phone
Enables Anywhere Working
Powerful Automatic Contact Distribution (ACD) & Outbound Capabilities, with High-Performance Predictive Dialling
Advanced Customer/Agent Matching Plug-In Available
Integrated Multichannel Blending
In-Platform Customer Interaction Histories
Supervisor Control & Administration Features
Tiered discount structure with attractive margins.
Sales and pre-sales assistance.
Joint marketing funding.
Marketing support including leads from inbound marketing activity.
Technical, pre-sales and sales training.
Lab and demonstration systems.