Buzzeasy is Geomant’s unique omnichannel customer engagement platform.
It enables organisations to communicate with customers in new and exciting ways.
A simple web-based interface allows a user to manage multiple interactions, from multiple channels.
Connect with Customers
Wherever They Are
Web chat is an increasingly popular interaction method, but customers are also expecting organisations to be available via social media, SMS, and now WhatsApp. Buzzeasy allows organisations to engage via any of these channels, in a consistent and simple way.
For Ground-Breaking Customer Service
When combined with Buzzeasy’s Bot capabilities, customer service becomes even more efficient and powerful, and Buzzeasy’s unique ‘escalate to call’ feature enables the same agent to actually speak to the customer when this adds value.
A single solution delivering chat across multiple channels - web chat, Facebook, Twitter, Skype, SMS, and now WhatsApp.
Web interface for agents that allows for multiple concurrent chat sessions.
Skills based routing of interactions, depending on what the chat is about.
Optional Bots that can be used for everything from chat routing (‘what can we help you with today’) to full self-service.
‘Escalate to Call’ – allowing any chat to be escalated to a voice call, with the context of the interaction available.
Optional ‘Agent Assist’ powered by AI supporting the agent with context-sensitive guidance on how to respond to the chat.
A suite of real-time and historic reports, plus access to the underlying data for custom reporting and analysis.
Published API for organisations wishing to develop their own web and app interfaces.
Customers expect to be able to engage via their preferred channels, at a time of their choosing and expect the right information first time. Calling, waiting on hold and being passed around the organisation is no longer acceptable.
Allow your customers to choose when, where and how they interact with you across voice, chat, social media and SMS. Utilise the latest Bots and self-service technology – but with the human touch.
Buzzeasy is a range of integrated cloud-based solutions that can be used in isolation or combined to deliver the ultimate in CX. Each is designed to complement, rather than replace, your existing systems and process.