Buzzeasy is Geomant’s unique omnichannel customer engagement platform.
It enables organizations to communicate with customers in new and exciting ways.
A simple web-based interface allows a user to manage multiple interactions, from multiple channels.
Webchat is an increasingly popular interaction method, but customers are also expecting organizations to be available via social media, SMS, and now WhatsApp. Buzzeasy allows organizations to engage via any of these channels, in a consistent and simple way.
When combined with Buzzeasy’s Bot capabilities, customer service becomes even more efficient and powerful, and Buzzeasy’s unique ‘escalate to call’ feature enables the same agent to actually speak to the customer when this adds value.
A single solution delivering chat across multiple channels - web chat, Facebook, Twitter, Skype, SMS, and now WhatsApp.
Web interface for agents that allows for multiple concurrent chat sessions.
Skills based routing of interactions, depending on what the chat is about.
Optional Bots that can be used for everything from chat routing (‘what can we help you with today’) to full self-service.
‘Escalate to Call’ – allowing any chat to be escalated to a voice call, with the context of the interaction available.
Optional ‘Agent Assist’ powered by AI supporting the agent with context-sensitive guidance on how to respond to the chat.
A suite of real-time and historic reports, plus access to the underlying data for custom reporting and analysis.
Published API for organizations wishing to develop their own web and app interfaces.