Transforming the way your business interacts with customers and prospects
Geomant’s AI Practice was formed to give businesses dedicated to delivering world-class customer service a partner in their roadmap to AI adoption. With 20 years’ experience in systems integration, predominantly in the call centre space, Geomant is ideally placed to assist with the delivery of AI-powered solutions.
Geomant’s AI offering can be grouped in two main areas:
Our deep understanding of the way omnichannel customer service is delivered ensures Geomant’s ability to program the way our bots interact with your customers is unsurpassed. Accordingly, our chatbot offering has been structured in four tiers, as detailed below, covering from the basic to the more complex needs of our customers. All of our bots are delivered from the cloud and have the ability to escalate any conversation to a live agent, schedule a call-back, and ask for customer feedback autonomously giving you the ability to deliver effortless customer interaction at scale. Furthermore, by using Geomant’s purpose-built AI platform, templates and APIs you can have your FAQ Bot up and running in a matter of days!