Manually resetting passwords through the IT helpdesk can be repetitive, tedious and costly. Yet standard self-service password reset solutions typically fail to deliver on promised results as they rely on complex alphanumeric passwords or secret questions – which users often forget when the time comes to reset their password. But there’s a much swifter, easier and more secure way to reset passwords – simply by speaking.
Built on Nuance’s industry-leading voice biometric technology, FastReset is a fully automated, self-service password reset solution that offers a quick, easy, and positive authentication experience for users, and eliminates the need to engage IT resources for assistance. Working seamlessly within your existing telephony infrastructure, FastReset can let you achieve a 99%+ self-service rate for resetting passwords – liberating your IT helpdesk to focus on more complex tasks and delivering substantial time and cost savings to your organization in the process.
FastReset uses the power of biometric voice technology to provide a complete solution for automated and secure resetting of employee passwords and PINs. Employees simply enrol their voiceprint - and at the time of resetting their password, they will be prompted to speak a phrase, and with a successful match of their voiceprint, their password is reset.
A voiceprint is unique to every individual, and unlike knowledge-based credentials, cannot be shared, lost, or compromised. Amassing hundreds of unique physical and behavioural voice characteristics to create a person’s voiceprint, Nuance’s industry-leading voice biometric technology can accurately identify an individual even when environmental or physical issues affect a person’s voice – such as illness or a noisy background.
Employees and customers need never have to remember a security question or PIN again. FastReset removes the effort of changing or managing new, obscure passwords by letting people use their voice to reset their network passwords or gain access to their accounts. Requiring no specialist hardware, and accessed easily from the Microsoft Windows login screen using built-in or external microphones, or by calling in from any phone or mobile, FastReset is an easy, natural process that makes the first point of contact with your organization enjoyable and hassle-free, and gives users a real sense of control.
Providing more convenience and security than a telephone PIN, and with unmatched accuracy, FastReset ensures that employees and customers can access their accounts first time around, whilst providing more robust security to minimize fraud risk.
A high percentage of IT help desk calls relate to repetitive, time consuming password resets, making this a key pain point for IT departments in enterprises of all sizes. FastReset eliminates the frustration of forgotten passwords and PINs, liberating your helpdesk team to focus on more complex problems, while delivering substantial time and cost savings to the enterprise.
Knowledge-based security is easily compromised. The four-digit PIN is the weakest credential as it’s often reused, and a brute force attack can quickly compromise it without the knowledge of the genuine account holder, while passwords and security questions are often easy to guess or are accessible with a simple web search of the account holder.
Voice biometrics cannot be compromised in this way. A voiceprint is a hashed string of numbers and characters, so that a compromised voiceprint has no value to a hacker. Not only that, each time a fraudster speaks within an IVR, call center or mobile app, they leave behind their own voiceprint that can be used to proactively keep them out of the system and even alert law enforcement. With FastReset the power of voice really is in your hands.
With out-of-the-box integration with Microsoft Active Directory, support for over 60 major directory platforms, and the flexibility to support hundreds of thousands of users, FastReset can serve deployments of any size, ensure quick and easy integration with most password management systems and work effortlessly within an organization's existing telephony infrastructure.
Beyond its ability to handle large volumes of voiceprints, FastReset has multitenancy capabilities, so that a single enterprise can use FastReset for multiple, distinct applications in different business units.
FastReset voice biometric solution is language and accent independent, meaning that a single system can be used for a global employee and customer base.
An improved, more consistent user experience, reduced costs and diminished fraud risks: FastReset combines these benefits to build a strong business case that delivers an aggressive return on investment - often within just a few months of deployment.
Dynamic, fully automated self-service applications that provide callers with the ultimate in anywhere, anytime service, and organizations with significantly reduced operational costs.
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Voice biometrics powered, self-service password reset
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