Enhance call center efficiency: turn data into actionable information.
Optimize your workforce: keep agents informed and empower them to self-manage.
Deliver outstanding customer experience: real time performance metrics for responding to changing demands.
Keep everyone in your center on the same page, working to deliver a great customer experience.
A unified agent experience, whether remote or in the center.
Stay on top of goals! Provide decision makers with critical metrics across multiple platforms with a unified view into operations.
Empower your management team with mobile access, allowing them to keep a pulse on the business from any location.
Alert agents to changing conditions with threshold-based alerts. Set notifications to appear on any device including home computers with priority options so alerts are never missed.
Convey and share relevant information with text scrolling on desktop screens.
Set up and customize sound alerting to signify a particular event or notify agents of changing conditions. This will prompt users to pay attention to that metric when they hear it.
Provide links from small dashboards to full screen views. Include links for functions such as "request supervisor".
Allocate space on the wallboard for employee communications and motivational messaging with the ability to switch to higher priority messaging and content as required.
Can be deployed on-premises, as a hybrid, or cloud-based solution. With a web-based editor you can update your content from any location.