Join Graia and Maistra Hospitality Group on Tuesday 24 November 2026, 11:00 CET / 10:00 UK, for a live look at how CCaaS and AI deliver business benefit in hospitality — including 50% of repetitive guest inquiries automated and 40% faster responses.
Geomant's sister company Graia is hosting a live webinar on Tuesday 24 November 2026 at 11:00 CET (10:00 in the UK), exploring how CCaaS and AI can be used together to deliver real business benefit in the hospitality sector.
The session is co-presented with one of Graia's own customers. Ivan Benažić, Head of Reservations at Maistra Hospitality Group, will share his perspective on their CCaaS transformation — why they chose Graia CCaaS, the benefits they have seen so far, and the progress they are making with AI through the platform.
Tuesday 24 November 2026
11:00 CET · 10:00 UK
Live online webinar
Free to attend
Who is presenting
Ivan Benažić
Head of Reservations
Maistra Hospitality Group
Gives the customer's view of the transformation: what Maistra needed to fix in guest communication, what changed in day-to-day reservations work, and what the platform is now enabling with AI.
Shabeel Malik
SVP of Global Sales
Graia
Introduces Graia's technology and discusses how it supports the transformation — from the cloud contact centre foundation through to AI that helps guests and the teams serving them.
Why join
- Discover how you can bring AI and contact centre technology together without losing the human connection.
- Hear firsthand how Maistra Hospitality Group addressed its CX challenges, what changed in practice and what results followed: 50% of repetitive guest inquiries automated and 40% faster responses.
- Understand what this transformation looks and feels like from the client's perspective, directly from the people involved.
Results Maistra has seen so far
50%
of repetitive guest inquiries automated through the Graia CCaaS platform.
40%
faster responses to guests, freeing reservations teams for higher-value work.
Who should attend
Reservations, guest experience and contact centre leaders, plus CX and technology teams evaluating how CCaaS and AI fit a hospitality operation. No preparation needed — bring your questions.
Save your place
Tuesday 24 November 2026 · 11:00 CET / 10:00 UK · free to attend.
Register on Microsoft TeamsThe registration page opens in a new tab.
Graia is Geomant's sister company. Geomant delivers CCaaS on Microsoft Azure with Graia, designing around your customer journeys, integrations and operating model.
