Intelligent email classification
Every inbound email is instantly read, categorised and prioritised — tracking requests, failed deliveries, returns and complaints — without a human touching it.
Tracking queriesFailed deliveriesReturnsComplaints
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Case study · Parcel delivery
Emailbot for a leading European parcel carrier
Intelligent email automation for parcel delivery.
A leading European courier handles millions of customer emails every year — tracking queries, missed deliveries, redelivery requests, complaints. Geomant Emailbot resolves the majority automatically, in seconds, around the clock, so agents focus on the conversations that truly need a human.
0%
Emails resolved without an agent
<0s
Average automated response time
0%
Reduction in agent handling time
0/7
Always-on, peak-proof service
Core capabilities
Email automation, built for parcel operations
Automated response engine
Accurate, on-brand replies are sent immediately — pulling live parcel status, estimated delivery windows and resolution steps directly from back-end systems. No copy-paste. No waiting.
Live parcel dataPersonalised replies24 / 7
Smart escalation to agents
When a case needs a human — sensitive complaints, compensation claims, complex re-routing — Emailbot hands off seamlessly with full context, so agents start informed, not from scratch.
Priority routingFull context transferSLA aware
How it works
From inbox to resolution — in under a minute
- 01
Receive
Customer email arrives in the shared inbox.
- 02
Understand
AI reads, classifies intent and extracts key data.
- 03
Resolve
Automated reply sent using live parcel data.
- 04
Escalate
Complex cases routed to the right agent, in context.
- 05
Report
Managers see volumes, resolution rates and CSAT live.
What the courier gets
Outcomes that move the operation
Instant customer responses, always
Customers get answers in under a minute, day or night, even at seasonal volume peaks.
Dramatically fewer repeat contacts
First-contact resolution rates rise because answers are accurate and drawn live from operational data.
Agents on high-value work
Free the team from repetitive queries to handle escalations, retention and complex cases.
Consistent brand voice at scale
Every reply follows tone-of-voice guidelines, enforced automatically across all responses.
Full audit trail
Every email, classification, response and escalation is logged for compliance and quality review.
Scales with peak volumes
Black Friday, Christmas, disruption events — Emailbot absorbs volume spikes without adding headcount.
Simple plans that grow
From regional depots to group-wide rollouts
Foundation
Essentials
Core email automation for depots and regional teams
Automated classification, standard response templates, live parcel status lookup and agent hand-off.
Recommended
Complete
National customer service operations
Everything in Essentials, plus custom response flows, SLA-aware routing, CSAT measurement and full analytics dashboard.
Full scale
Enterprise
Group-wide or multi-market rollouts
Custom setup, dedicated implementation support, volume pricing, API-first integration and priority SLAs.
Works with the tools you already use
Microsoft 365 / OutlookMicrosoft TeamsServiceNowSAPSalesforceParcel Tracking APIsSingle Sign-OnSharePoint
Resolve 95% of parcel emails — automatically.
See Geomant Emailbot running on your inbox in a 30-minute demo.