Seamless voice & chat translation for contact centres.
Break language barriers in your contact centre instantly. Geomant's AI Real-Time Translator delivers sentence-by-sentence translation for both voice calls and digital chat — enabling every agent to serve customers in any language without specialist hiring, complex integration or delays. Serve the world with the team you already have.
Bidirectional translation during live voice calls. The caller hears the agent in their language, the agent hears the caller in theirs — with natural TTS voices triggered as each sentence completes.
Web chat and WhatsApp translated automatically for the agent. Customers write in any language, agents respond in theirs — seamless escalation from self-service to assisted chat.
Context-aware response suggestions drawn from your knowledge base, scripts and guidelines — delivered in real time during translated interactions to improve accuracy and speed.
AI auto-generates concise post-interaction summaries in the agent's language — regardless of the customer's original language — and feeds CRM, QM and reporting systems.
Detects the caller's or writer's language at the start of — or even mid-conversation. No manual selection required; callers can switch language mid-interaction seamlessly.
Choose your preferred model — Azure OpenAI, custom or on-premises LLM — in a few clicks. Deployable across cloud, hybrid and on-prem contact centre estates.
Low-latency, context-aware translation triggered at every completed utterance — across voice and digital channels.
Customer or agent finishes speaking a sentence — end-of-utterance detection triggers the process.
Speech-to-text converts the completed sentence to text accurately and near-instantly.
The LLM translates the full sentence, preserving context, tone and intent faithfully.
Translated text is displayed to the agent or spoken via TTS to the customer in their language.
The other party responds — the cycle repeats for every sentence throughout the interaction.
Handle multilingual customers without expanding your headcount or hiring bilingual specialists.
Faster communication in the customer's native language reduces misunderstandings and resolves issues first time.
Natural, fluent conversations in the customer's preferred language drive measurable satisfaction gains.
Eliminate dependency on bilingual agents — any agent can handle any language, improving roster flexibility.
AI assistance removes the cognitive burden of language barriers, improving agent wellbeing and retention.
Deploys as an overlay to your existing contact centre platform — cloud, hybrid, or on-premises.
Azure OpenAI, custom, or on-prem LLM — swap or upgrade in a few clicks as the model landscape evolves.
Open new geographies and customer segments without operational restructuring or recruitment overhead.
Deploys as an overlay on your existing contact centre — cloud, hybrid or on-prem — without rip-and-replace.
See the AI Real-Time Translator running on your contact centre stack in a 30-minute demo.
