GEOMANT AI

Transforming the way your business interacts with customers and prospects

EVERYTHING YOU NEED TO KNOW

Geomant’s AI Practice was formed to give businesses dedicated to delivering world-class customer service a partner in their roadmap to AI adoption. With 20 years’ experience in systems integration, predominantly in the call centre space, Geomant is ideally placed to assist with the delivery of AI-powered solutions.

Geomant’s AI offering can be grouped in two main areas: 

  • Virtual Assistant Bots – Conversational chatbots to assist your customers and employees, improving your service and boosting your sales
  • Custom AI Projects – Application of machine learning and data science to personalise your customer experience and optimise your customer service processes

Our deep understanding of the way omnichannel customer service is delivered ensures Geomant’s ability to program the way our bots interact with your customers is unsurpassed. Accordingly, our chatbot offering has been structured in four tiers, as detailed below, covering from the basic to the more complex needs of our customers. All of our bots are delivered from the cloud and have the ability to escalate any conversation to a live agent, schedule a call-back, and ask for customer feedback autonomously giving you the ability to deliver effortless customer interaction at scale. Furthermore, by using Geomant’s purpose-built AI platform, templates and APIs you can have your FAQ Bot up and running in a matter of days!

BOT TYPES

FAQ Bot

Provides automated responses to typical customer queries in a simple question-and-answer dialog style

Enables easy data ingestion from knowledge bases, FAQ repositories, manuals, etc.

Supports multiple digital interaction channels including: Webchat, Email, Facebook Messenger, SMS, etc.

Ability to escalate to live agent and offer a callback

Use cases: FAQ, Company information, Product information, TCs, Opening times, Locations, etc.

Sectors: Customer Service, Sales, Financial Services, Retail, Housing, Local Government, IT Helpdesk, etc.

Conversational Bot

Engages in human-like conversation style with natural language understanding capabilities

Provides superior UI with rich content including text, images, audio, video, documents, action buttons, etc.

Supports multiple digital interaction channels including: Webchat, Email, Facebook Messenger, SMS, etc.

Offers the ability to escalate to live agent and offer a callback

Use cases: All FAQ Bot use cases, plus: Information requests and Proactive notifications

Sectors: Customer Service, Sales, Financial Services, Retail, Housing, Local Government, IT Helpdesk, etc.

Transactional Bot

Supports all features of the Conversational Bot, plus:

Enables real-time transactions via integration to enterprise backend systems and databases, such as CRM, ticketing systems, payment gateways, etc.

Use cases: Account balance and transactions, Service requests, Ordering and Payment, Appointment scheduling, Bin collection; Password reset, etc.

Sectors: Customer Service, Sales, Financial Services, Retail, Housing, Local Government, IT Helpdesk, etc.

Predictive Bot

Supports all features of the Transactional Bot and applies advanced AI and machine learning algorithms to analyze and extract data patterns and to predict trends and future behaviour

Helps build personalized product and service offers, understanding customers’ behaviour and enhancing employee productivity

Use cases: Sentiment analysis, Suggested responses, Product recommendation, Forecasting, Up- and cross-selling, etc.

Sectors: Customer Service, Sales and Marketing, Retail, Housing, Financial Services, Local Government, etc.

BENEFITS

  • Expand your customer reach through the new digital channels and messaging platforms and enable novel ways to communicate with your company
  • Automate repetitive, typical customer requests and simpler tasks, saving time for your most valuable assets, your people.
  • Extend and complement your human agent’s work by providing additional insights about the customer interaction
  • Personalize and enhance your customer’s experience using CRM and other data to understand their preferences, buying patterns, etc.
  • Provide 24/7 service to your customers, as chatbots are always on
  • Escalate to a human agent when/as needed to handle complex customer requests and tasks that cannot – yet – be automated by AI

DON'T GET LEFT BEHIND

The adoption of AI is already transforming the way organisations interact with their customers and delivering incredible results.

Request a demo today to discover how Geomant can do the same for your business.

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