Nuance Vocalizer revolutionizes the way that your customers interact with your technology, and delivers an experience that is as natural as human speech. Built on the industry’s most advanced and most accurate text-to-speech technology, this highly intelligent solution can transform your automated IVR, unified communications or mobile self-service applications into powerful, personalized, self-service systems by turning one-way customer transactions into two-way natural conversations.
For your customers, getting things done has never been easier, faster or more satisfying, and for you -communication has never been more efficient or more cost effective. With Vocalizer you take control of your communications, so that your business can achieve real differentiation through unparalleled customer care.
Engineered to impress, Vocalizer 6 is the most advanced enterprise-ready spoken output engine on the market today. Taking text-to-speech to a new level, Vocalizer converts any written text into the most natural sounding speech for a broad range of applications, including IVR and mobile self-service.
Because Vocalizer can speak dynamic information that would otherwise require the call being transferred to a customer service representative, the system can automate many more of your calls, while eliminating those frustrating lengthy menus that your callers hate, resulting in decreased average handling times and increased first call resolution. A further advantage is that Vocalizer makes it easy to use a single voice across multiple points of customer service, so that your corporate identity always remains consistent.
It’s not just unmatched flexibility, accuracy or reliability that puts Vocalizer streets ahead of the competition, but the incredible naturalness of the words that it speaks. Unlike other text-to-speech solutions with their synthetic sounding robotic voices, Vocalizer adds inflexion and emphasis to every word, so that the voice your caller hears is expressive, nuanced - and as near human as possible. And by blending dynamic text-to-speech with pre-recorded audio and IVR, Vocalizer eradicates poor quality patchwork prompts of multiple voices, to ensure the smoothest, most natural conversations with your callers.
Vocalizer integrates flawlessly with your IVR solution to create a real-time link between the dynamic text-based content in your database and your telephony system, and can blend any static, pre-recorded audio that you also may have in your library. Whatever written information or data you have - no matter how challenging it may be to pronounce - Vocalizer will always be able to say it; and because content changes rapidly, subsequent additions can be made instantly – so you can be confident that the information your customers hear is always up-to-the-minute.
Impressively, Vocalizer 6 supports more languages and voices than any other engine, so you can implement a multilingual self-service system from Argentina to New Zealand. Vocalizer’s advanced technology ensures that every voice your callers hear will be consistent, accurate, pitch-perfect, accent-free and pleasant to the ear. With Vocalizer at the core of your self-service system, your customers are assured of receiving a natural and engaging IVR experience that is second-to-none.
Dynamic, fully automated self-service applications that provide callers with the ultimate in anywhere, anytime service, and organizations with significantly reduced operational costs.
The complete IVR solution for Microsoft Skype for Business
The most advanced & natural speech-enabled automated call routing system
Voice biometrics powered, self-service password reset
Next generation text-to-speech for IVR & mobile self-service
The ultimate in automated speech recognition for IVR & mobile self-service
Flexible, cost-effective cloud-ready contact centre solutions