The solution that unites Avaya Communication Manager with CRM applications.
Desktop Connect extends Salesforce.com & Microsoft Dynamics 365
By embedding the telephony capabilities of Avaya Communication Manager
Providing customers with a unified desktop for smooth user experience & increased productivity.
Desktop Connect extends the power and versatility of Microsoft Dynamics and Salesforce's Classic and new Lightning Experience by adding the telephony functions of Avaya Communication Manager (Avaya CM), as well as an intelligent screen-pop, softphone, click-to-dial capabilities, Avaya call recording and a unified agent desktop.
Desktop Connect provides a seamless, ‘out-of-the-box’ solution that eradicates the need for reliance on the expensive professional services that are typically associated with integrations. You'll receive a state-of-the-art, omnichannel contact centre at just a fraction of the cost of a whole new solution.
Salesforce Omnichannel Capable
Unified Agent Desktop
Click-To-Dial Within The CRM System
Call Recording Integration
Agent Queue Dashboard
Call Transfers With Customer Context
Tiered discount structure with attractive margins.
Sales and pre-sales assistance.
Joint marketing funding.
Marketing support including leads from inbound marketing activity.
Technical, pre-sales and sales training.
Lab and demonstration systems.