Contact Centre Recording

Verint Verba contact centre recording solutions, delivered by Geomant

Outstanding Contact Centre Recording Tools for Maximum Operational Efficiency

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Record, monitor & analyse agent interactions with customers.

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Apply additional modules to support scorecarding & agent development.

Ensures PCI-DSS compliance to protect cardholder data.

Contact Centre Recording - Full features

Agent Evaluation

Your customers can monitor and improve their agents' performance by creating customised evaluation forms. They can use multiple question types to ensure alignment with quality standards.

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Scorecarding

The scorecarding feature can be used to score agent/customer interactions to identify areas that require development.

Silent Monitoring

Your customers can silently monitor their agents' interactions to ensure a consistently high level of service.

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Whisper Coaching

Whisper coach provides feedback and guidance to agents without disrupting the customer call.

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Pause & Resume

Enforces internal and industry regulations, such as PCI-DSS.

Partner Program Benefits

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Tiered discount structure with attractive margins.

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Sales and pre-sales assistance.

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Joint marketing funding.

Marketing support including leads from inbound marketing activity.

Technical, pre-sales and sales training.

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Lab and demonstration systems.

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Visit the Geomant Academy

In the academy are a wealth of call recording resources.