Record, monitor & analyse agent interactions with customers.
Apply additional modules to support scorecarding & agent development.
Ensures PCI-DSS compliance to protect cardholder data.
Offering a powerful contact centre recording solution means that your customers will improve their service levels while you enjoy the benefits of a highly supportive solution provider at an exceptionally competitive price, with flexible billing options, and low total cost of ownership (TCO).
Being the only system to provide performance and quality management for instant messaging (IM), voice, video, and screen, it provides everything your customers need to exceed quality performance objectives and gives you a unique selling proposition.
With a connector between Geomant’s UC contact centre solution, Contact Expert, quality management tools are seamlessly integrated with the Verint Verba recording solution to offer a complete performance and quality management system.
Your customers can monitor and improve their agents' performance by creating customised evaluation forms. They can use multiple question types to ensure alignment with quality standards.
The scorecarding feature can be used to score agent/customer interactions to identify areas that require development.
Your customers can silently monitor their agents' interactions to ensure a consistently high level of service.
Whisper coach provides feedback and guidance to agents without disrupting the customer call.
Enforces internal and industry regulations, such as PCI-DSS.
Tiered discount structure with attractive margins.
Sales and pre-sales assistance.
Joint marketing funding.
Marketing support including leads from inbound marketing activity.
Technical, pre-sales and sales training.
Lab and demonstration systems.