Contact Centre From The Cloud

A powerful, fully-featured cloud contact centre system

Delivering exceptional customer service

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Multichannel & multi-task functionality

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Supports “out-of-the-box” integrations

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Flexible, reliable, cloud-based

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Multichannel Interaction

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Unified Agent Desktop & Soft-Phone

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Enables Anywhere Working

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Powerful Automatic Contact Distribution (ACD) & Outbound Capabilities, With High-Performance Predictive Dialling

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Advanced Customer/Agent Matching Plug-In Available

Integrated Multichannel Blending

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In Platform Customer Interaction Histories

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Call Back Functionality

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Call Recording

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Agent Dashboard

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Supervisor Control And Administration Features

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Agent Scripting

Why Choose A Cloud-Based Solution?

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Decreased Deployment Cost

The cloud-based infrastructure provides users with full functionality without the need for costly investment of a hardware environment or software licences.

Flexible payment options

Subscription-based pricing gives you the ability to scale licences up or down according to actual business usage, so you never have to buy more licences than you need.

Rapid Deployment

Can be deployed in as little as a few hours, meaning that you can quickly reap the benefits of adding a chat solution to your environment.

Partner Program Benefits

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Tiered discount structure with attractive margins.

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Sales and pre-sales assistance.

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Joint marketing funding.

Marketing support including leads from inbound marketing activity.

Technical, pre-sales and sales training.

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Lab and demonstration systems.

Visit the Geomant Academy

In the academy are a wealth of Contact Centre from the Cloud resources.