Multichannel & multi-task functionality
Supports “out-of-the-box” integrations
Flexible, reliable, cloud-based
Geomant’s expert team is on hand to simplify the process from end to end, removing complexity to make it easier for organisations to reap the benefits of the very latest Cloud Contact Centre technologies. From strategy and design to implementation and management, we're here to assist you.
Geomant has two decades of experience in integrating desktop applications with Avaya and Microsoft unified communications platforms and with a range of pre-built, cloud-ready components, we're able to rapidly create custom SaaS solutions that are rich in functionality.
Unlike other cloud-based contact centre providers, Geomant's solutions support “out-of-the-box” integrations with the two market-leading customer relationship management systems, Salesforce.com and Microsoft Dynamics. So, not only will your customers save on deployment costs with a SaaS solution, but they'll also be able to leverage maximum value from their existing investment. In addition, by eradicating the need for reliance on the expensive professional services typically associated with integrations, you're sure to increase revenue streams. You'll be able to supply a state-of-the-art, cloud-based omnichannel contact centre at just a fraction of the cost of a whole new solution.
Unified Agent Desktop & Soft-Phone
Enables Anywhere Working
Powerful Automatic Contact Distribution (ACD) & Outbound Capabilities, With High-Performance Predictive Dialling
Advanced Customer/Agent Matching Plug-In Available
Integrated Multichannel Blending
In Platform Customer Interaction Histories
Call Back Functionality
Supervisor Control And Administration Features
Tiered discount structure with attractive margins.
Sales and pre-sales assistance.
Joint marketing funding.
Marketing support including leads from inbound marketing activity.
Technical, pre-sales and sales training.
Lab and demonstration systems.