A beautifully simple cloud-based chat solution.
Anytime, anywhere multichannel engagement
Follows customers switching between channels
Works with your existing technology
Whether your client's customers are on Facebook, Twitter, Skype, the web, SMS or even WhatsApp, they want to connect as easily as they can with their friends. And now, with Buzzeasy Chat, they can.
Buzzeasy Chat can be used across multiple channels to increase interactions and reach more customers. But what makes the solution unique is its ability to follow customers as they switch between channels - allowing an uninterrupted conversation flow.
Using the latest Cloud and Bot technology, Buzzeasy revolutionises the way your client's customers can engage, automating customer engagement in the fastest and most cost-efficient way.
Handle communications across multiple channels on just one platform, whether it’s via the web, phone, email, chat, or even social media and messaging channels.
Easily apply machine learning and data science to the Buzzeasy Chat solution to provide 24/7 cover, personalise the customer experience and optimise customer service processes.
The Buzzeasy Chat solution can work in tandem with Buzzeasy Callback to transfer customers seamlessly from any channel to live-assisted service when needed.
Buzzeasy Chat integrates natively with Microsoft Teams so that customer conversations can be quickly transitioned to anyone in the organisation to help resolve queries faster and more efficiently.
An intuitive, online administration portal makes Buzzeasy Chat easy to configure and manage. From a single location, users can set up role-based user access and manage the elements of customer information to be collected either automatically, or during the conversation.
Tiered discount structure with attractive margins.
Sales and pre-sales assistance.
Joint marketing funding.
Marketing support including leads from inbound marketing activity.
Technical, pre-sales and sales training.
Lab and demonstration systems.