Intelligent customer callback from any digital channel
Works seamlessly with any contact centre
Secure, quick to deploy, and easy to use
It’s no secret that people hate waiting, so when they’re given the choice of leaving a queue without losing their place in line and receiving a callback at their own convenience, (as soon as an agent is free, or scheduled for later) you’re offering them something truly special: Time.
Let your clients' customers request a callback from any digital channel in the simplest and most intelligent way. From your customer's website, mobile apps, Facebook Messenger, Skype, SMS - and more, customers can be automatically transitioned from self-service to live agent - with full customer context.
Designed to work with any contact centre, Buzzeasy Callback continually monitors wait times, matching demand with capacity to ensure that customers are only called back when agents with the right skills are free to assist.
Connect Digital Channels To The Contact Centre
Transitions With Full Customer Context
Real-Time Digital Updates
Appointments To Suit You & Your Customers
Do Away With Freephone Call Charges
Works In Tandem With Buzzeasy Chat
Easily Apply Machine Learning & Data Science
Tiered discount structure with attractive margins.
Sales and pre-sales assistance.
Joint marketing funding.
Marketing support including leads from inbound marketing activity.
Technical, pre-sales and sales training.
Lab and demonstration systems.