Avaya Services

Complete professional services for Avaya products.

Helping your customers to get the most out of their investment.

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Solution architecture & project management services.

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Systems installation, integration & 24/7 support services.

Rigorous performance & interoperability testing.

Avaya Integration Services

With years of experience in the industry, we are fully equipped to assist with the most complex of integrations offering consultancy and bespoke services; however our core services include:

  •  Custom or pre-packaged integration with leading CRM providers: Salesforce, Dynamics, ServiceNow or any other enterprise application.
  • Integration of an Avaya unified communications (UC) solution in a hybrid environment with more than one UC vendor.
  • Development of bespoke connectors for AACC, AES, ACR, AAEP and POM.

Our integration services ensure your customers are able to use their Avaya solution at its maximum potential. Whether the system is a single or multi-site installation, our dedicated team will ensure that the Avaya solution interacts flawlessly with every other part of your customer's existing enterprise solutions.

Avaya Professional Services

Given our long-lasting partnership, the methodology used by Geomant is fully aligned with that used by Avaya itself, making Geomant the perfect choice to drive maximum value from the following Avaya products:

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Experience Portal

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POM

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AACC

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EMC

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Avaya Aura UC

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IP Office

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ACCS

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Avaya WFM

The Process

In a typical project for an enterprise customer, we will perform the following stages:

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Analysis

Business requirement analysis and functional specification.

Technical Design

Translating the functional specification items into a technical solution.

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implementation

The project implementation phase can take a classical waterfall approach or an agile approach with several smaller go-live milestones.

Testing

We will perform rigorous System Integration Tests (SIT) and User Acceptance Tests (UAT) performed together with the customer.

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Delivery

We deliver operational procedures, cheat sheets and best practice documents tailored to customer and organisation needs.

Visit the Geomant Academy

In the academy are a wealth of Avaya Services resources.