We carefully select the leading Contact Centre and Unified Communications platforms, invest in a deep technical understanding of the underlying technology, and apply our extensive knowledge of customer interaction to create a unique blend of products and professional services that make the best even better.
We are proud to be an Avaya DevConnect partner, a Microsoft Gold Partner, a Nuance Business partner, to represent Inova Solutions in EMEA and APAC, and to have a global alliance with Interactcrm.
Working together at the planning, design, and operational levels to ensure our products and services leverage the power of their collective strengths, we can jointly deliver comprehensive, cost-effective solutions that meet your unique business requirements and provide you with maximum value.
Microsoft’s vision for unified communications enables a people-centric solution of rich, intuitive, and seamless communications across e-mail, IM, voice, data, video, and conferencing. Microsoft offers companies a complete software platform that unifies all communications with their business applications and processes, streamlining how people reach each other and communicate.
Avaya is a leading global provider of next-generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center, networking and related services to companies of all sizes around the world.
As a global leader in the contact center market , Avaya offers highly reliable, scalable communications-centric solutions that can improve customer service and help companies compete more effectively. The Avaya Aura® Contact Center Suite creates a single integrated customer queue, regardless of the type of media or modality, including voice, video, email, chat or social media, and delivers a highly personalized customer experience. The tight integration of our contact center applications with Avaya Aura has allowed us to change the nature of a contact center from the previous approach of routing customers to agents and self-service applications, often with a loss of customer information or context, to a model where we use session management to bring customer service people and applications from around the enterprise to the customer, leading to Small and Medium Enterprise Communications
Software company focusing on call recording for unified communications. Verba’s solutions are available through Geomant, and complement Geomant’s software portfolio for the Microsoft UC platform, Skype for Business.
At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives.
From speech technologies that help companies offer superior customer service experiences, to healthcare solutions that help doctors focus on patient care instead of documentation, to imaging technologies that convert physical documents into searchable digital files, our priority is creating solutions that put people in command. That’s what has made us the leading provider of speech and imaging solutions around the world.
Inova Solutions is a global provider of real-time performance management and visual communication solutions that help organizations maximize operational performance.
Inova’s unique vision and extensive experience in contact centres, real-time reporting and digital signage, as well as backgrounds in supporting telecom and ERP systems, makes them an ideal technology partner for a wide variety of business needs.
Interactcrm is a Customer Experience Management Software company specializing in omnichannel customer engagement. With large customers spanning financial, retail, insurance, travel industries to name a few, Interactcrm helps companies deliver superior customer experience resulting in higher retention, growth and profitability.