Complement and Enhance the Avaya Portfolio
Enhance the customer experience by offering new ways of communicating and easily blend AI and bots to enhance processes and improve agent utilization.
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Buzzeasy Gateway for Avaya AACC & ACCS
The Buzzeasy gateway is an extremely complimentary and cost-effective solution for organizations using Avaya Aura Contact Centre (AACC) and Avaya Contact Centre Select (ACCS). The gateway extends the feature set of AACC and ACCS, enabling users to manage chats from popular channels including SMS and social media such as Facebook, WhatsApp, Viber, Twitter, WeChat etc. directly from the familiar Avaya user interface. Combined with self-service capabilities via bots and AI, the gateway helps drive maximum value from your existing investment in Avaya technology.
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Buzzeasy Multichannel Agent Desktop for Avaya
The Buzzeasy Multichannel Agent Desktop is an extremely complementary and cost-effective solution for Avaya Aura® users that turns a voice-only contact center into a multichannel contact center. Buzzeasy provides a modern agent interface which combines Avaya voice control with full digital channel management, including email, chat, SMS, social media, Skype and WhatsApp. Voice agents become multichannel agents, blending voice calls with existing and emerging digital channels.
