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Effortless Customer Interaction

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Create Memorable Experiences

Enhance your CX stack

Digital and social channels, in-queue and scheduled call back, call recording and more!

Create a single pane of glass

Robust contact centre capabilities for Microsoft Teams providing a fully omnichannel experience.

Connect systems and data

Certified data connectors for Avaya, Cisco, Genesys, Aspect, ERP, CRM platforms and many more.​

Measure what matters

Real-time and historical performance management solutions for wallboards and agent desktops.

Support the agent journey

Unified agent desktop for Avaya Elite and CRM systems.

Don't compromise compliance

Teams and Skype for Business recording technology.

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Everything you need to know about Microsoft Teams integrated contact centres

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The latest from our blog

2021 szeptember 16

How to Utilise Microsoft Teams for Customer Service

Customer service is the number one differentiator in any industry. Around 90% of Americans use service quality as a factor in deciding which brands to ...

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2021 szeptember 13

How to Use Contact Center Wallboards to Improve Employee Retention

Employee retention is one of the main challenges today’s business leaders are facing.

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2021 szeptember 6

What is An Omnichannel Contact Center?

The omnichannel contact center is a must-have investment for any business hoping to deliver exceptional customer experience. When the “call center” fi ...

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2021 szeptember 1

Is Remote Working a Permanent Option for Contact Centers?

Remote working has never been so popular (or accessible).

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