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Software Solutions | Systems Integration | Professional Services | Trusted partners like Microsoft, Avaya, Verint

Effortless Customer Interaction

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Satisfied Customers

Create Memorable Experiences

Enhance your CX stack

Digital and social channels, in-queue and scheduled call back, call recording and more!

Create a single pane of glass

Robust contact centre capabilities for Microsoft Teams providing a fully omnichannel experience.

Connect systems and data

Certified data connectors for Avaya, Cisco, Genesys, Aspect, ERP, CRM platforms and many more.​

Measure what matters

Real-time and historical performance management solutions for wallboards and agent desktops.

Support the agent journey

Unified agent desktop for Avaya Elite and CRM systems.

Don't compromise compliance

Teams and Skype for Business recording technology.

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Everything you need to know about Microsoft Teams integrated contact centres

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The latest from our blog

2021 június 4

Customer Service Trends to Prepare for in 2021

The customer service trends of 2021 and beyond will leave no room for error. For years, customer expectations have been evolving. Clients have demande ...

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2021 május 27

Self Service: Is it Really the Future?

The popularity of self-service is growing. Now that companies are more digitally empowered, with access to smartphones, intelligent assistants, and in ...

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2021 május 18

Using CCaaS for Customer Retention In a Post-Pandemic World

The pandemic disrupted the world in a way nobody could have imagined. During 2020, stay-at-home directives pushed staff outside of the office while co ...

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2021 május 14

Digital Transformation in the Contact Center: CCaaS Evolution

The contact center has come a long way since those old days of cluttered rooms full of ringing phones. Today’s CCaaS environment is more than just a p ...

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