Inova LightLink® Data Connector

Bring Your Performance Metrics To Light

To effectively manage a fast-paced contact center environment, you need real-time visibility into agent and operational performance. The problem is – the information you need most is fragmented across multiple systems and sites across your enterprise. Inova solves this issue with LightLink®, our powerful, real-time contact center reporting analytics software. With it, you can automatically extract, calculate and aggregate data from multiple systems and link the desired information to configurable wallboard, dashboard and desktop applications across your call center.

LightLink interfaces with leading ACD platforms and other systems already running in your call center, such as your dialer, IVR, workforce management, and other operational systems and internal databases. By pulling together disparate data from various vendor systems across different locations, LightLink makes it easy to share intelligent, unified, real-time reporting, so you are always aware of what's happening in your contact center and throughout your organization.  

To keep you apprised of fast-changing contact center conditions, LightLink allows you to program KPI thresholds to trigger alerts such as on-screen messages or color changes, texts, emails or even audio notifications.