Wallboards for Contact Centres

The ultimate in contact centre digital signage & real-time performance management solutions, powered by Inova LightLink.

Wallboard For Contact Centres - Full features

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Multiple Modes & User Roles

Presentation mode: Wallboard content is displayed via either the browser or player application. Supervisor mode: Users can manage all aspects of daily operations. Administration mode. For operational and maintenance aspects of the solution.

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Connect Data From Any Source

Wallboard harvests real-time and historical data from any enterprise data source: databases, files, Excel, intranet sites, custom data streams, etc

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Works With Technology & Cloud Service Providers

Works with the worlds biggest contact centre technology providers like Avaya, Cisco, Genesys and Aspect and integrates with virtually any cloud services provider which exposes APIs.

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Suitable For Businesses Of All Sizes

Ability to present to hundreds of concurrent screens and harvest data from the systems of thousands of agents.

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High Impact Graphics

Showcase charts and gauges of real-time business and performance metrics alongside live-streamed and recorded video and other multimedia content on crystal-clear, high definition monitors to keep your team motivated, informed and empowered to better serve your customers.

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Easy To Create & Manage Content

With a drag-and-drop interface, built-in layout editor, and multiple deployment methods, you can leverage your current content quickly to get your digital signs up and running in no time. And best of all, you don’t need to be a designer or developer to do it.

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Threshold-Based Email & SMS Alerting

Ensure that you’re notified of fast-changing contact centre conditions, you can program KPI thresholds to trigger alerts such as on-screen messages or colour changes, texts, emails or even audio notifications.

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Cloud Services

Geomant can implement, operate and maintain a dedicated private cloud when requested.

Pricing

Geomant offers a fixed price cost based around an agreed scope which can range depending on the complexity of the project. Typically, there are three components which contribute to an overall solution cost, these are:

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Software\Licence

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Professional Services

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Software Assurance & Maintenance

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From the Cloud

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As a Hybrid

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On-Premises

Delivery

At Geomant we work with clients to understand the relative benefits of each deployment method and will assist in finding the most suitable arrangement to meet your commercial and operational requirements.

Visit the Geomant Academy

In the academy are a wealth of digital signage resources.